KOI Resort & Residence Da Nang - Inclusive Spa access

깨끗하고 고급스런 분위기 전망도 좋고 직원도 친절했어요

시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요.

We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.

Very nice koi resort danang especially ms Kim

Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault

신축 리조트라 보수할곳이 있었지만 서비스는 대만족이었다. 비치와 바로 연결되어있고 수영장에 인피니티풀 모두 대만족이다. 약간 아쉬웠던 부분은 조식 퀄리티가 좀 나아졌으면 하는,. 쌀국수는 맛이 별로이고 소시지가 퍽퍽하고 맛이 없었다. 그러나 바베큐 서비스는 퀄리티는 매우 훌륭했음!!^^

停電した

Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.

Vi overnattet på en suite og hadde eget basseng. Spurte Kim som er head of reseption om vi kunne få to solsenger plassert på uteområdet, det ble levert til oss med en gang. Alle våre foresørsler til hotellet ble ordnet. Servicen på hotellet er upåklagelig, alltids et smil. Hotellet ellers har svært fine uteområder og stranden er heilt fantastisk. Kan trykt annbefale dette hotellet.