Quy Tai Premium Hotel

Great location and very quiet at night. The bedroom is huge and the private swimming pool right next to the bedroom was a bit of a luxury. We didn’t mind the cold water. The English speaking lady was very smiling, polite and as helpful as she could be. Thank you!

When we arrived the gentleman (I assume it was the owner?) didn’t speak English which I don’t have a problem with but, even without words it is easy to make guests feel welcome with at least a smile and that is what we have experienced all over Vietnam so far. There was none of that! Instead he asked us to pay upfront on google translate. No bar or sitting area apart from the breakfast room. The breakfast choices were very limited and we had to ask twice for fresh fruit.

Very disappointing experience. We were asked to pay several extra charges that were not disclosed in the Booking reservation. When we politely questioned this, the owner became aggressive and shouted loudly. We were ultimately sent outside with a child and our luggage. Although a refund was issued, 300,000 VND was deducted as a “credit card fee,” which was never mentioned beforehand. The owner showed no welcoming attitude and seemed focused only on demanding additional payments. Overall, a very unpleasant experience. Not recommended.

Habitación moderna, amplia y brillante por lo limpia. Desayuno a la carta con amplia variedad. (Es un almuerzo en realidad) La atención de la familia propietaria, amables y atentas a todo requerimiento con simpatía. Bonus: el sauna.

Die Herzlichkeit und der sehr freundliche Empfang, haben die Ankunft sehr schön gemacht. Bei Fragen konnte ich mich immer an meine Gastgeber wenden und sie haben mir sofort weitergeholfen. Das Zimmer mit eigenem Pool und einer kleinen Sauna haben den Aufenthalt voll abgerundet. Sehr gerne bin ich wieder Gast in diesem Hotel, wenn ich Da Lat noch einmal Besuche.

A nice, large room which was very clean. The sauna was great. The staff (although facing a demoralising uphill battle because of the pools) are very kind and helpful. Good, quick laundry service. We hired a moped from reception which was easy to do and at a good price. It is a simple walk into town. If it had been a room with no pool and therefore cheaper we would have rated the stay a 9 or 10 as the actual rooms are good.

As I can imagine most people do - we booked this place for the in-room swimming pool, what a treat we thought! But it is a complete dead duck. You have to pay for the pool to be heated. £30 GBP. It takes 10 hours to heat the pool, it stays heated for only 5 hours. Then you have to pay again. This would have made an already pricey room very expensive so we did not bother, especially as we wondered how warm the water would even get as, had it been any colder, we could have skated on it. So it's a real shame that you have this great facility but it is pretty much unusable. The other guests staying at the same time as us were pretty cheesed off about the pool situation and we overheard a couple being somewhat aggressive to the young girl serving breakfast which we thought was pretty mean as it is hardly her fault that the facilities are the way they are. Overpriced stay for what you can actually use.

Convenient quiet location

We were disappointed with our stay, as the service and condition of the property did not reflect the price we paid. We stayed three nights for a total of a little more than 7 million VND and expected a significantly higher standard for this. At check-in, we were told the credit card machine was not working and were asked to pay in cash. Shortly afterward, the machine worked again, which felt uncomfortable. In the room, we found stains on the sofa and long black hairs on the bathroom floor. Hot water was very limited, making showers inconvenient. There was no bath mat, so the bathroom floor remained wet. Breakfast service was poorly organized, with mixed-up orders. One day the room was not cleaned. We were also surprised to learn that using the pool required an additional charge of 1 million VND if heating was needed, which was not clearly communicated in advance. When we raised these concerns, management did not take responsibility or offer any compensation. Instead, they stated that a staff member would be “severely punished and fined,” which did not address the issues and left us with an even worse impression. This is not a negative review for the sake of criticism, but an honest account of our experience to help future guests make an informed decision.

Pool im Zimmer. Sauna im Zimmer. Ideal für 2 Personen. Balkon mit Sonne am Nachmittag. Hotel hat wenig Zimmer. Was sehr angenehm ist

Frühstück war okay. Könnte aber mehr Auswahl sein. Zum Beispiel ein Buffet. Pool im Zimmer. Aber sehr kaltes Wasser. Aufwärmen des pools kostet extra. Was schade ist.