Refugio Madeirense by Atlantic Holiday

The apartment is spacious. Its location is very good- very close to center. It has two bathrooms which made things a lot easier. Apartment had everything what was needed- fully equipped kitchen etc.

The keys could be closer to apartment. Fortunately we were able to use taxi to get the keys, it is not walking distance in the middle of the night. Kettle was not working. Only one set of keys. For three bedroom apartment there could be at least two set of keys.

Location was good, short walk to the city centre and close to nata 7

There was a dead moth on my bed and a few ants in the kitchen

Obszerny, bardzo czysty apartament wyposażony we wszystkie niezbędne sprzęty. Całość zaaranżowana meblami z lat 70-tych i miłymi bibelotami. Śnieżno-biała pościel. Dobrze wyposażona kuchnia. Wygodne miejsce parkingowe blisko windy. Doskonała lokalizacja, niedaleko m.in. Starego Miasta. Świetny kontakt z właścicielem/osobą zarządzającą obiektem, służącym wszelką pomocą. Miłym zaskoczeniem był dla nas poczęstunek powitalny.

Jak dla mnie materace były zbyt twarde, ale wiem, że to sprawa indywidualna i są osoby, których taki materac ucieszy.

Very spacious, good location, supplied kitchen utensils

upstairs neighbours were a bit loud

The size

It was not up to standard, we had a broken toilet seat in one bathroom ,a leaking shower door in the en suite,a broken light in kitchen. We reported this problems they came next day to fix did not work, a new toilet seat a new light eventually, shower door supposed to be fixed still leaked,the new toilet seat broke the next day was told I must have bad used it and would have to pay for a replacement at 80 years of age I do not know what they thought I was doing.the towels had a musty smell and when we arrived there was no assistance to get into our apartment because the instructions were sent in Portuguese a nice lady that worked in one of the offices on site took about an hour and bit to work out how to the door opened we ran out of toilet paper because it was so thin was told we would have to buy our own , we had no change of sheets for two weeks Every time I tried to get some information all they did was asked for booking reference and name. The video they sent did not work but finally in the middle of week two they decided they could have sent it by what’s app which might have helped. They demanded that we left at 10am because the cleaners had to come in OK but if the cleaners had been in before we arrived surely they would at least have noticed the toilet seat and the light and swept the floors My cousin opened the wardrobe door in her room and it was full of personal stuff, if anything had gone missing what would have happened . We did not like the attitude of whoever was in charge at Refugio Madeirense, in fact sometimes they were downright rude so not impressed I am also going to copy this letter to the person in charge of tourism in Madeira.

Bon emplacement. Beaucoup d'espace.

Difficulté à ouvrir la porte du bâtiment avec la clef.

Apartament w bardzo dobrej lokalizacji, kilkanaście minut do centrum miasta. Mieszkanie duże, wygodne, dobrze wyposażona kuchnia.

Niestety w łazience widoczny grzyb na suficie. Klucz do drzwi zewnętrznych do budynku z trudem otwierał zamek, trzeba było dużo cierpliwości by otworzyć zamek. W mieszkaniu na przeciwko w tym czasie odbywał się remont, podczas którego wiercono wiertarką udarową i stukano młotkami od godz.8.00. Jednego dnia zamknięto zawór wody i nas o tym nie powiadomiono. Po powrocie do apartamentu musieliśmy szukać przez pół godziny gospodarza domu, który na szczęście nam pomógł i odkręcił zawór do wody na klatce schodowej. Odbiór kluczy do apartamentu uciążliwy, około 20 minut drogi pieszo. Najlepiej iść bez bagażu, bo znaczna część drogi jest pod górę.