Portella Palma

Easily one of the most beautiful hotels we have stayed at, and the staff were incredible. Loved it!

Attention to detail, the friendly and knowledgeable staff, the room was immaculate, the location and experience from start to finish.

Nothing

Portella was fantastic! A true magical oasis in the heart of Palma… No request was too big of an ask from the staff, even their local recommendations were fantastic! The facilities and breakfast were top tier

location, vibe, staff, decor - all fantastic quiet street is a huge plus, 2 min walk to the cathedral, to the sea view, to the shops

Everything was great, nothing to add perhaps...in the room with the kitchen, a higher table would work well for eating and also working on a laptop

The location for this property is excellent, right next to the Basilica and close to marina. There are many great restaurants within very short walk. The reception ladies were excellent, we were warmly greeted by Paula and met some other wonderful young ladies that worked at the reception. The hotel itself is a newly renovated historic building, the rooms are stylish and very clean. Showers are great, beds are comfortable. This hotel only has 14 rooms, so there is no elaborate 5-star lobby or other common spaces for the guests to use. It almost feels like a small apartment complex with room service and reception. There is a small court yard with a few pieces of yard furniture to sit on, but it is not the kind of setting where one would casually sit around. There is a small roof-top patio with a few sun beds, it’s on the top of the 3-rd floor. There is a small sauna and very small gym with one bicycle, one other machine and some free weights. There is no pool or spa services located on sight, but a massage can be ordered in advance.

The breakfast was awkward and nowhere even close to a 5-star service. There is a designated person making breakfast from a very small menu, and there is a very limited choice of cold cuts, fruits, granola/nuts , a few baked products and some breads. The breakfast wasn’t horrible, it just felt very awkward, the food was just ok ( not excellent) and in my opinion wasn’t worth the price. The chemical aroma used by the housekeepers in the rooms is super overpowering, everything smalls like it, the beds, the pillows… it’s everywhere. There was a long line of tourists coming in the court yard and inside of hotel to see it, it felt like we were the animals living in a zoo cage.

Loved this newly opened boutique hotel. Walking through the large front door off the cobbled street was like walking into a private and exclusive oasis. We were warmly greeted by Paola, Angie, and Luke, and our luggage placed in our room while we relaxed with a glass of Cava in the courtyard near the fountain. Turn down service by Selma was a nice touch. In the morning, we had the unique pleasure of Xisca the chef prepare our breakfast before us at an elaborate stove. Xisca baked the croissants herself and told us her speciality was preparing omelets with local ingredients---a very special experience, the dishes kept coming, each one delicious. Excellent coffees made and served by Ismael. We lingered. The hotel is located in a quiet and authentic section of the old city, the walk into the touristy center and to the Cathedral was under 10 minutes. Highly recommend this hotel and taking a guided walking tour to experience Palma's layered history, architecture, and culture.