Hạ Long New Century Hotel

Bedding was extremely hard and breakfast was limited and stale

The information at Booking.com is that this hotel is close to the beach, but this is not true! It's actually far away from the nearest beach

Description of the location that was not at all true

Location was good, plenty of places to eat nearby, had security for motorbikes

Nothing, was really nice

It was advertised to have a fitness center which was important for me. It didn't have

The facilities were comfortable and clean. The staff was very attentive and professional. The room was spacious and had everything you would expect from a 4* room. The captain knew just how to move the ship around to keep getting the best sunset pictures.

It was extremely hot and we could not swim and since there is no swimming pool, the only way to stay cool was to be inside of the boat in the aircon rooms. But you really want to be outside appreciating the view. A pool would have been great since you cannot swim in Halong Bay's polluted waters.

The hotel did not keep rooms for us although it is confirmed by both booking and the hotel. They sent me a message that they had no available rooms for us just one day before we arrived. No support was provided after that

room size is quite good & the pool is nice

a staff at the reception wasn’t so friendly