Ellipse Waterfall 3902

Self check in, no max check in time

The scenery is beautiful. The privacy and feeling of security are great. The access system is great.

I’m not sure whether this is about the property or the marketing and booking of the property. Firstly, the property was advertised for R1,800 for a two night stay. I paid this using my credit card. I then got a message later that my card was invalid. An explanatory text then said the invalidity of the card didn’t mean there’s anything wrong with the card. I was told to update the card. I did this several times and kept getting the same responses about invalidity. I was then given another link but with a new price of R2,400. Out of desperation I paid the new price!!! The payment was now successfully processed. I then received another message that I needed to pay a refundable deposit of R1,500 for breakages before my booking would be completed! For me this was a material non disclosure. It’s very deceptive and bordered on ambush marketing. I will wait to see how long it takes for the refund to come.

Location is close to shopping mall and hospital, area is clean and well secured

There is no direct payment option, it is very complicated plus additional payment for security deposit, getting back the deposit also complicated. Booking.com should clearly mention this before customers selecting the property.

They didn't have toiletries and bathrobe