Arc House Madrid

Really friendly helpful staff in very convenient location

Very good

LO MEJOR LOS CHICOS DE RECEPCION

Buenas camas. Muy limpio ,tranquilo y una excelente atención al cliente

The property never allowed me to stay they would not open the door worst experience ever

Nefasta no dejaron quedar a mi hijo por que la reserva la había hecho yo con mi tarjeta , una auténtica vergüenza. No se donde está escrito que uno no pueda reservar un hostal a nombre de otra persona. Y por parte de hotels fatal no quisieron reintegrarnos el dinero se lavan las manos y se tiran la pelota unos a otros

Noisy and really bad customer/front desk service

Ha estado genial! Eric, nos atendió súper bien! Fue muy amable y nos trató muy bien! Sin duda volveríamos a repetir si nos atienden tan bien!

Muy buena ubicación, solo deberían tener opciones de habitaciones privadas con baño.

First off there is NOT A/C in the rooms so having 12 people in a room during 30 degree heat was brutal and what added salt to the wound is that the only source of comfort provided was a wool blanket, as if that would be of use. The mattress is about 2 inches thick and you can feel the metal bars press on your spine as you lay down. Whats worse in the metal bars making the bunk bed are so cheap that when the person on the top or bottom bunk so much as readjusts their sleeping position, it shakes the whole bed. I understand hostel aren’t meant to be luxurious by any sort, but I would describe this experience something closer to psychological torture than a place to stay. At about 5am I gave up on trying to sleep and hung out in the common space until things in the area began to open. The couch was more comfortable than the bed. Would have rather slept on that. The staff was friendly and helpful though.