Canfranc Estación, A Royal Hideaway Hotel - Gran Lujo

Beautiful hotel in a lovely location. They have done a fantastic job when renovating this historical building. However, it's quite pricey for what you get and you have pay extra for a lot of things that are standard in hotels of this category & price bracket. Furthermore, and more importantly service was very hit & miss. Although some staff were lovely and went out of their way to be helpful, there were others where service levels left a lot to be desired and others where they were even downright rude. Guest relations were a joke and assistance & information when trying to make restaurant bookings at the hotel were almost non existent. Bear this in mind when staying here as they are few other restaurants around. Hotel management need to realise that when billing yourself as a 5 star 'Gran Lujo' establishment this doesn't just apply to the building, it applies to the levels of service provided and here this hotel has been found severely wanting

Stuffy rooms. No air conditioning in any rooms or facilities.

Si

Todo me gustó, pero sobre todo el personal que hace que te sientas como en casa!

酒店的一切都很棒。周边环境很特别，酒店内部的装饰风格我很喜欢。整个酒店也让人仿佛穿越回20世纪初。工作人员热情，酒店的餐厅也不错。

Beautiful hotel, our room was great. Only issue was internet was nearly impossible to log into. We had to ask desk staff several times to assist and finally night before leaving we were able to get ipads on system. There was no password given to guests, shouldn't be this hard to get internet service on devices. Finally desk staff did something on their computer for us, said wait 15 min, but took about an hour to get wifi on devices. Staff at desk tried, but this needs to be fixed on a higher level.

Bon séjour dans l’ensemble. Hôtel confortable mais le personnel manque de formation à l’hôtellerie de luxe. Nous avons constaté plusieurs fois un manque d’attention à la clientèle : par exemple, très longue attente inacceptable à l’enregistrement. Un autre exemple : on préfère continuer à trier des menus ou plier des serviettes plutôt que d’accueillir les clients. On attend qu’une queue se forme ! Egalement problèmes de communication car tout le personnel ne parle pas au moins l’anglais...

Superbe séjour en famille, dans un paysage extraordianire au calme ou on ne s attend pas tombet sur une infrastructure interminable et splendide qui avec ses anciennes installations ferroviaires abandonnées nous font voyager dans le temps.

Très bel établissement, historique. Très agréable séjour

Staying at the Canfranc Station Hotel was an unforgettable experience. This beautifully restored historic train station turned luxury hotel is truly a hidden gem in Spain. From the moment we arrived, we were captivated by its grandeur, elegance, and unique charm. The architecture is breathtaking — you feel like you’ve stepped into a different era, yet with all the modern comforts and impeccable service of a 5-star property. The rooms are spacious, tastefully decorated, and full of character. Every detail has been thoughtfully designed to honor the building’s rich history. The staff went above and beyond to make our stay special. The on-site restaurant is excellent, offering both traditional flavors and creative dishes that highlight the region’s culinary heritage. Surrounded by the beauty of the Pyrenees, the location is perfect for nature lovers, history enthusiasts, or anyone looking for a peaceful and inspiring escape. Canfranc Station Hotel is more than just a place to stay — it’s a destination in itself. Highly recommended!