Mercer Plaza Sevilla

One of the worst experiences I have had in Spain. The room is extremely small and offers no meaningful view. The bathroom is open, without a proper door; even the toilet area is only partially enclosed, with an opening at the top, resulting in a complete lack of privacy. Considering the high price paid for this stay, the overall experience is wholly unjustified and falls significantly below acceptable standards. Before the evening turndown service, a housekeeper knocked on the door stating that the service would not be performed at 9:00 pm as expected, and insisted on carrying it out immediately, while we were still in the room. This approach is inappropriate for a hotel of this category. We promptly informed the hotel of this behavior; however, an even more serious issue occurred thereafter. During the evening service, the housekeeper collected the towels I had deliberately placed on the floor to be replaced and simply hung them back on the rack. Furthermore, there was evident disorganization, as rooms were incorrectly assigned and internal changes were not communicated to us in any way. Paying €1,400 for two rooms for one night and receiving this level of service is, quite frankly, unacceptable. In addition, the shower drainage does not function properly, and the water pressure is extremely low, further compromising the stay. Overall, this was a complete disappointment. I strongly advise against staying here and recommend choosing another hotel. I will also be submitting a formal complaint to the Michelin Guide and Tablet Hotels, including photographic documentation, so that this property can be properly reviewed and reconsidered within their selection.

Beautiful and stylish hotel, great location, very helpful and pleasant staff

Our room was on the ground floor and opened onto a back street, which meant we could hear the noisier passersby

One of the worst experiences I have had in Spain. The room is extremely small and offers no meaningful view. The bathroom is open, without a proper door; even the toilet area is only partially enclosed, with an opening at the top, resulting in a complete lack of privacy. Considering the high price paid for this stay, the overall experience is wholly unjustified and falls significantly below acceptable standards. Before the evening turndown service, a housekeeper knocked on the door stating that the service would not be performed at 9:00 pm as expected, and insisted on carrying it out immediately, while we were still in the room. This approach is inappropriate for a hotel of this category. We promptly informed the hotel of this behavior; however, an even more serious issue occurred thereafter. During the evening service, the housekeeper collected the towels I had deliberately placed on the floor to be replaced and simply hung them back on the rack. Furthermore, there was evident disorganization, as rooms were incorrectly assigned and internal changes were not communicated to us in any way. Paying €1,400 for two rooms for one night and receiving this level of service is, quite frankly, unacceptable. In addition, the shower drainage does not function properly, and the water pressure is extremely low, further compromising the stay. Overall, this was a complete disappointment. I strongly advise against staying here and recommend choosing another hotel. I will also be submitting a formal complaint to the Michelin Guide and Tablet Hotels, including photographic documentation, so that this property can be properly reviewed and reconsidered within their selection.

Amazing service by the upmost friendly staff. Location could not be better.