Neighbourgood Newlands

Good location and value

Value for Money in an excellently managed hotel. Booked at short notice at 9pm. The room provided all the necessities required for staying without a packed bag i.e shampoo, soap, tea/ coffee, a bar fridge ans a hairdryer. The USB plug connection was much needed. Bed was large and comfortable. Friendly, kind and efficient staff. Extra bonuses was the smart TV, air-con and small look-out balcony. The best part: The hotel restaurant and bakery. Large and lovely. Has a warm yet corporate feel. A great place to visit for business trips.

Everything.

The hotel is in good location for my needs, and the staff helpful and friendly .

The rooms are not all soundproof and the way breakfast is served can improve. The quality of coffee and tea that is served with the breakfast is sub standard and was not ready at 07:00 as indicated . The service at the restaurant during breakfast was not good.

"Hôtel très bien situé, à deux pas de Cavendish Square et du stade de Newlands. La chambre était spacieuse, calme et dotée d'une excellente connexion Wi-Fi (rare !). Le quartier est très sûr et verdoyant, ce qui change agréablement du centre-ville. Le personnel est d'une efficacité redoutable. Parfait pour allier travail et détente."

The thing I liked the most was the staff: nothing was too much trouble and they treated each other with friendliness and respect and a smile. I have never seen anything like it in a hotel. Was fabulous. Particularly wonderful were the two people at the Front Desk when I checked in - Nonto and Kanyisa. My original room was next to a room with some youngsters in it who were playing music at top volume and smoking weed. Nonto and Kanyisa sorted me out - accompanied me to a different room and explained that there would be no noise as they knew the guest in the adjoining room and she was quiet and came home late. I slept like a log - lovely bed - until the oomphoomphoomph started. For Breakfast I had a fresh Pain aux Chocolat and an excellent Americano and was very happy

The yoga and pilates studio which have premises adjacent to the hotel reception, started playing extremely loud thumping music at 7am. There was no way to gain access to ask them to turn the noise down, as they lock the doors (which must be a fire hazard). Not sure what kind of yoga they are teaching using that music - but it sounded more like high impact aerobics or something along that line. I wasn't the only person who thought that - people commented to me in the breakfast room - and a man on the same floor as me (1st) who I met in the elevator, said he had gotten up early because of the din.