Neighbourgood Newlands

Great breakfast. However, took VERY LONG to get the breakfast.

I arranged for an early check in (13:00) telephonically, which the hotel said was fine. I got there at 13:15 and the room was'nt ready. I was then told 13:45. At 13:50, they told me that they still needed another 10 minutes. Ordinarily I would not have minded waiting a bit longer, but I had pre-arranged the check in as I had a 14:30 meeting to get to. I was late for the meeting as a result of my delay at the hotel check in process.

Great location, friendly staff, easy check-in and check out. Modern design and cool culture for a hotel, not a stiff and boring place.

Rooms have inter-leading doors for bigger groups, however these are not sound proofed, so when your neighbours are having a party at 3am, as mine did, you get woken up. Reception whatsapp dealt with the issue only the next day, so night two was a lot better. Would be great to add sound insulation to those doors. Unfortunately even through there are clear non-smoking signs everywhere, people still smoke in the rooms, so the rooms stink of smoke with a centralised ventilation system. House keeping need to report maintenance, my bathroom light switch was broken, so the bathroom light stayed on all the time.

Spacious comfortable room

Thin walls, my neighbour asked me to turn down the TV but I was watching a show on my phone, it was not that loud but my neighhbour could hear it.

Warmth and proximity to shops and offices

Nothing