Azure 32

This property is conveniently located next to Eden on the Bay, Big Bay.

I hardly write reviews anymore but something needs to be said about this accommodation: 1. The location of the address is incorrect and I was left driving around Melkbos looking for this phantom address. After making contact with what I thought at the time was the owner, directed me to the correct location in Big Bay. 2. Check in was just appalling. Money was not deducted from my account through booking.com and was sent a link by an agent from Propr. I was not comfortable using external links through WhatsApp to make payments outside of Booking.com but I was forced to do so as the cancellation policy was non refundable. Once the payment was completed through a company I have had no familiarity with, I was told that the agent who has the keys was currently busy assisting other clients and that I had to wait another 2,5 hours before he could meet me to check in. From booking at 13:30pm on booking.com and waiting outside the property from 15:30-17:00pm only to be told I could only check in at 19:30pm. Just to receive keys? 3. The apartment has numerous issues. The key for the patio sliding door was missing. The wash basin drain did not work so the basin was useless. The shower handle was broken and fell off repeatedly. The sofa in the living room was very stained and had a terrible smell to it. Honestly, if you would like to stay in this area, please consider another option until the owner of this apartment has corrected the issues mentioned above. I also suggest he simplify the check in procedure for his customers as Propr is creating a terrible situation for customers. I will not upload photos of the above mentioned issues but the photos shown on booking.com definitely do not reflect how this apartment looks in reality.