Sonora Park Hotel

The breakfast provided was delicious and offered a wide variety of options. The bedding was clean and cozy

We arrived to find that our booking wasn't known by the hotel itself as they were no longer using Hotels.com. So we had to wait around with a member of staff who didn't seem to know what to do... eventually we got booked into the room we'd asked for online. Got given the keys. And then that was the end of any contact with the hotel staff. No offer of breakfast or help with anything. Thankfully the room was clean & comfortable enough for the 2 nights we were there. But they need to sort their bookings out asap!

Absolutely shocking, rude staff, building site. We booked online arrived at the property to be met by a man at the door who refused to let us in, didn’t even ask our names he immediately said your not booked here. I shown him proof and still refused us entry. He wouldn’t even let us in for a drink whilst we tried to find some different accommodation. He was extremely rude! We were not the only couple that suffered this day either.

Hotels.com were offering these rooms at this hotel apparently without the owners knowledge. I find that hard to believe when they would have had to sign a service agreement on both sides before the hotle was added to the site. Sort it out Sonora.