New Holgate

Lovely clean period property

Clean and welcoming

It was very hot during our stay and we could only open the windows 10cms

Location was good, bed comfy.

valve for money, I thought £20 for parking your car and £19 for breakfast was expensive on top of the room rate and the bathroom very small

Location Facilities Staff

Barking dog all night. Complained had an apology from owner will talk to staff, staff said will talk to owner but guests should have been spoken to dog owners at the time.

All of it!

The road leading up to the car park!

It is a beautiful little boutique hotel and the service is excellent. The person who booked me in on reception (I think her name was Grace or Natalie- it is whoever was on reception 3 June at 7pm-ish) gave me such a warm welcome and was so helpful. I love that you can get fresh milk and water, and that you are shown to your room. It is also in a fantastic location

I had to leave before 8, so I missed breakfast :(

Great location, had a lovely large room which was very comfortable and clean.

The location of New Holgate suited us perfectly. Firstly it’s easy to locate, has excellent parking and is only a short walk into the centre of York. The hotel has been subject to a recent refit, which is of a high standard. The staff were excellent and extremely friendly and approachable. A good selection of breakfast options were provided and a system of pre-ordering resulted in a speedy service at breakfast time. Also

We arrived late afternoon on a bank holiday afternoon so were required to self check in. This was made clear in the comm’s from the hotel and we understood the logic on the day, so it’s only a very minor niggle.

First morning breakfast was excellent but second morning, by different staff, was not so well cooked and had some elements missing. Check-in person was very helpful, but we did not see her again.

Access to room (with suitcases) was via 3 flight of steep stairs. The check-in lady helped, i got my cases down by myself to check out. The room was very small and the ensuite was tiny with very little space for any soap/shampoo/cosmetics.