The George Penang by The Crest Collection

Beautiful hotel right in the middle of Georgetown

Nothing to fault

Location, cleanliness, staff…

The duplex bedroom of The Pearl Suite took too long to cool down therefore disrupting sleep.

We arrived and been told that our level that booked got constructions during certain times. We then change the room by upgrading to colonial suites. At first, I thought it will be too much but listening to the what the room going to offer I'm excited. My first impression for the room - WOW! it's spacious and got massage chair! Comfy bed and it so relaxing with huge balcony that coming together. Staff, Elan recommend to us great food around and other useful information for us to enjoy the area. We had great time at The George and could not wait to repeat our stay here.

We forgot our bathing suit and missing the opportunity to enjoy the pool.

Excellent location, good room size, very nice bathroom, very clean and comfortable.

Great look and feel when arriving and inside. Loved the history info built in as decoration. Location for Georgetown perfect. Rooms clean and modern. Great bathroom for the price. Swimming pool perfect for laps, really big.

Air con struggled a little, but not a major problem.

Everything and everyone!!!

None!!!

Very nice hotel with a pleasant atmosphere. The room was spacious and comfortable. We also had a meal at the hotel and the food was good. Overall, an enjoyable stay.

The room felt a bit dark, especially around the wardrobe area, where lighting could be improved.

The George is located in the heart of Georgetown and the building is a beautiful looking building with a nice balance between heritage charm and modern design. Photographed beautifully at night when it's lit up. Rooms were well presented and we totally enjoyed having the electronic toilet seat functions! Several of the staff did go out of their way to help in a friendly manner with directions and other requests, especially Syafiq the concierge and Elan at front desk. Unfortunately the negatives outweigh the positives.

In my opinion, The George does not rate as a 5 star hotel (I have been to many others) - there were many things lacking. - To start, the check in process was not a pleasant one as the check in girl was unfriendly and seemed quite disinterested. I asked that she informs as soon as the room became available as we had travelled all night without sleep. She didn't do so. When I finally returned to the hotel around 2pm, another staff told us the room is ready (and may have been much earlier). - When I booked the rooms via booking.com, it stated there was complimentary afternoon tea however when asked, they said no, and that promotion was only for people who made bookings in April and May (I booked in Feb). I pointed out that that was not clearly stated on booking.com and the hotel should have that corrected. Due to the ambiguity, I felt the hotel should have honoured the complimentary afternoon tea. I kept following up on this matter over 2 days and Elan finally agreed to honour it. - The shower cubicle is showing some signs of mould and the water took ages to heat up. - Pool was advertised as a salt water pool but it wasn't. The water was very cold and not pleasant to swim in. The lounge chairs in the pool area were metal and did not have cushions on them. - No bottled water provided - we were told to go outside to fill up from this machine which does not dispense cold water just room temperature. There were no teaspoons provided to make coffee/tea. - No luggage rack in my room - Hairdryer was so weak it couldn't blow a fly In my opinion, the hotel falls short of being a luxury 5 star hotel and management should address some of the issues and train staff to handle customer concerns. It is concerning when the only thing that I appreciated was the toilet seat.