The Parrs Bank Hotel

Lovely hotel next to main station

Beautiful hotel, lovely room, friendly staff, would definitely recommend.

The hotel pictures look great, and the hotel itself is an amazing building. The room was good too, but that's where it ends! We arrived after a long journey hoping for some food only to be informed the chef was feeling 'iffy' so they weren't doing food. We were asked about breakfast, and we both said a full English, which was noted, and were informed breakfast would be served at 7am. Given it was around 6pm we decided to go to the bar for a drink. Only one lager on tap, which fortunately was one I like, only to be told, they'd run out (this was a Saturday!) We wanted an early start in the morning so arrived for breakfast at 7.15 am only to be told, breakfast wouldn't be served until 8am! We therefore had a hot drink, and waited. At 8.10am I asked the member of staff who knew we were there for breakfast, if we had to order? She said yes, so we did. She then informed us that despite me having paid for a breakfast when booking online, a full English was an upgrade, and wanted 10 per person extra!. We said no, and went to see the receptionist, who then said the breakfast was an upgrade and I'd have to pay £18!?!. At no point were we informed of this when we spoke to a man on reception the previous day, who began every sentence with the word, sweet! So we left. I asked to speak to the manager, but she wasn't there until Monday, and she would call me. No call, so I called the hotel to be informed she was on holiday and they didn't know when she was back! Unbelievable!

Very modern room with excellent facilities. However we found the bed very small and the heating in the bathroom was inadequate. Primarily a function destination the hotel has no bar or restaurant that one would expect in a city hotel, also no lift.

The hotel is definitely very stylish and staff are very courteous and friendly. However our room is very small and so is the en-suite which feels a bit claustrophobic. There is barely any space between the loo and the shower for example and the hand basin is only just big enough to receive the water from the tap. Pretty and bijou I would say. One night is tolerable. Glad I always pack an eye mask as I definitely needed it with a huge bright light directly outside the window which is so close it is touchable from the bed .

While the hotel was absolutely lovely, it was the people that made all the difference. Once a very old bank, today a gorgeous hotel. The interior was beautifully decorated and the staff and owner very helpful and friendly. Thank you for a lovely stay!!

Such a lovely little hotel in a great setting as shops, train and coach station are close - just walking distance. I was unsure what to expect, and a little concerned about being given a room on a high floor as there is no lift! But I found it’s beautifully decorated with amazingly friendly staff. Alex on reception is such a lovely young man. He took me and carried my case upstairs, making sure I had everything I needed. I met the manager and complimented her on a great hotel. I would recommend Parrs Bank highly!

Really lovely boutique type hotel

What an absolutely beautiful little hotel. Very stylish, clean, comfy and friendly. Really enjoyed it Definitely recommend!

The best hotel I have stayed in 2024. The breakfast was lovely! The staff were extremely accommodating and helpful.