Tŷ Newport

The place was clean, neat and in good order.

I booked a family room specifically because it was advertised as comprising a double bed in addition to single beds. This arrangement was important for our stay, as my son is 195 cm tall and of a large build. The intention was for him to sleep on the double bed while I used one of the single beds. Upon arrival, however, we were allocated a double room rather than the family room that had been booked. The room was subsequently converted into a twin room by separating the beds, but this did not provide the accommodation we had reserved and paid for. As a result, my son was unable to sleep comfortably on the single bed and spent most of the night awake. I am therefore concerned that a family room was offered during the booking process and advertised as available if the hotel was ultimately unable to provide that room type. The room configuration was a key factor in our decision to book, and had we been informed in advance that a family room was unavailable, we would have made alternative arrangements. I would appreciate an explanation as to why the booked room type could not be honoured, and I trust you will consider an appropriate remedy in light of the inconvenience and disruption caused to our stay.

Parking for overnight guests could be cheaper

Proximity to conference venue

The tea and coffee was stale and service was delayed

The bed was really comfortable and the shower was very nice. Room was very spacious and couldn’t hear any outside noise from the main road.

The staff member on reception couldn’t understand good English and struggled to check me in. Language barrier (I’m English) when I phoned reception later on the same lady answered the phone and couldn’t understand what I was asking for. There was 2 plug sockets in the room that didn’t work. Thought my phone was on charge all night and it wasn’t luckily my phone wasn’t dead and my alarm still went off.