Emerald Manor Hotel

Proximity to adventure beach waterpark.

The road going to the parking area. Very damaged and rough on the cars.

Cleanliness and courteous staff

The property was absolutely gorgeous. A secluded hideaway. The vibe was chill. And the feeling walking the streets was a quiet suburban western world neighbourhood. Room was clean and not too many chemicals. The outdoor eating area was pretty The elvis theme was a bit funny.

The most stand-out negative was the way management seemed to disempower the staff, and not adequately give them the vision of the big picture. On check-in I gave them my passport, they left it in copier and didn't give it back. It wasn't till later that evening I went back and asked about it that I got it back. Later my father in law mislaid his senior citizens card. We asked them to look for it, they called around to various staff and nothing. Later when we were checking out, no one mentioned anything but my wife spotted it behind their counter....once she mentioned it it was given back. ....There was a lack of being proactive. During the stay we paid for a food item with cash. They had no record...They made me wait for about 20 minutes, contacting various staff and leadership, helping other customers in the mean-time me sitting there waiting to check-out...Eventually they just let me go The door to our room was improperly hung, and we could see into hall through gaps at the edges There were also issues with the way some of the doors on their eating area bathrooms were hung. A number weird little deficiencies on how some things were repaired They have an Elvis theme so play elvis music at the outdoor eating area. That's nice for dinner, but its way too much for breakfast. An indoor or screened off dining area would have been nice

Rooms were clean and staff were friendly

Swimming pool and restaurant area was not the best and needs upgrading and some maintenance

Element service beatiful location on the beach kleer water

Great place to stay for birdwatchers. See many birds plus bats and macaques in front of the hotel. Some benches in that area would be nice, but …