Manuela Suites Puerto Princesa near Airport

Met an extremely kind and welcoming owner, who helped me navigate through the area and gave me tips on where to go, truly grateful for that kindness 😊

Great room and bathroom. Very clean. Good air-conditioning. Handy location.

Poor service from all staff other than manager. Nobody on reception and can wait for a long time to have queries answered. We tried to cancel in advance the first of our two night stay. We messaged the property but got no response so sent a message to the phone number instead. Requested a part refund for this night that we had paid for. Manager asked that we discuss on arrival. Manager advised that they don't make a lot of money once Booking.com and Zuzu take their cut. She offered a later checkout (2pm) and 'double breakfast' the following morning to compensate for the breakfast we hadn't eaten the first morning, and which we'd paid for. She also offered us a free transfer to the airport on checking out. We accepted this in compensation. However, the following morning, the double breakfast did not materialise. In fact, we were not even given a choice of one breakfast from the menu. We all received the same, with the egg missing (should come as standard). Asked for the egg and asked for fried. Omelettes then arrived for the 3 of us. Only 1 banana between 3 of us. When I asked for more fruit, I was advised they didn't have any. No drinks offered. When I asked if they had tea or coffee, I was told to help myself from a water machine in the corridor. This was all very disappointing. To summarise, room and location great. Breakfast and service very poor.

Atendeu perfeitamente. Muito bom Mesmo.

Parece ser meio isolado, mas é isso mesmo em Puerto Princesa.

Doccia che non allaga il bagno Camera spaziosa