Four Seasons Hotel Rabat at Kasr Al Bahr

Beautiful hotel with lovely facilities. Rooms were spacious with superb bathrooms and comfy beds. Excellent breakfast buffet.

The location is poor - it’s by a main road so when you’re by the pool you hear traffic all day. And the part of Rabat where it is located is not very nice - the coastal road is ok but not particularly nice and you can’t walk to decent restaurants or historic sites from the hotel. As a result we took taxis everywhere and the hotel uses a preferred taxi driver who I felt ripped us off every time. Also the service was generally very slow. Even checking in took ages and I had to go and ask if it was done.

Struttura bella

Organizzazione , servizi , personale

Não ficamos hospedados pois tivemos que adiar a vigem por conta de uma emergência medica com um dos familiares. O hotel foi intransigente e não aceitou a alteração de datas sem custos. Ressalto que todos os outros hotéis previstos em nosso roteiro de 20 dias ao Marrocos concordaram na alteração, inclusive os hoteis Four Seasons de Marrakesh e Casablanca. Já tive oportunidade de utilizar a rede Four Seasons em outras ocasiões, mas o tratamento oferecido durante as tratativas foi deselegante. Transferimos nossa hospedagem para o Ritz-Carlton.

Departamento de relacionamento ao consumidor

Lovely clean, comfortable bed and room. The staff were wonderful. Pool fab.

The food

Very clean and has a great location .. we were well taken care of Thanks to aya and nesrine from the front desk

Better restaurants choices ..

Very very good

Yes

Nothing

Unhelpful staff at reception. Long Check-in time and weird way of communicating. Definitely not like Four Seasons at other countries. Unprofessional staff at breakfast. AC at room was disaster. And many other unpleasant details. I did not enjoy my stay. My stay at Conrad was far much better than here. I don’t recommend it. I will diffidently stay at Conrad at my next visit.