Riad Flamme D’Orient & SPA

J’ai séjourné 2 nuits dans ce Riyad situé en plein cœur de la place Djemaa el-Fna. Si l’emplacement est idéal pour visiter Marrakech, mon expérience a malheureusement été gâchée par un service très décevant. La première nuit a été particulièrement pénible : les bruits sont omniprésents, l’insonorisation est inexistante. J’entendais tout ce qui se passait dans l’établissement. Le pire a été le réveil brutal à 6h du matin causé par la femme de ménage qui déplaçait bruyamment les tables dans la salle du petit-déjeuner. Impossible de me rendormir après ça. Aucune attention n’a été portée au confort ou au repos des clients. Je ne recommande pas cet endroit à ceux qui recherchent un minimum de tranquillité ou de professionnalisme dans l’accueil.

I was unsure how many stars to give this riad. The service deserves 5 stars - huge thanks to AbdeSalam and Mohamed for being so helpful and welcoming. As for the riad itself, here are the pros and cons: Pros: • Excellent location near Jemaa el-Fnaa (behind Café de France) • Traditional Moroccan style • Friendly customer service • Daily breakfast included • AC and Wi-Fi available • Mint tea and pastries on arrival • Room cleaned and towels changed daily • Walking distance to souks and restaurants Cons: • Very old building • Noisy - thin walls and loud doors • Low doorways (watch your head!) • Outdated bathrooms with a moldy smell • Strong fragrance in the building • Saw cockroaches in the room and pool area There are two buildings: the main one (some rooms and for check-in and breakfast) and a second one called “Terraces” where we stayed. It’s a short, safe walk between them. Our room was basic but had essentials like a safe, shampoo, and tissues. Overall, great staff and location, but the building itself could use updates.

Very good loction and staff are friendly

The service was amazing. The receptionist assisted us with all our questions about the local area and where we were going after our stay. The food was delicious and the pool was refreshing!

Friendly staff, the people made the experience so wonderful! Such a beautiful riad, I was in awe. They welcomed us with Moroccan and were so helpful throughout our trip. I would definitely recommend staying here. My only suggestion for improvements would be to invest in extractor fans for the bathroom as it can get very hot and humid.

Enkelt men rent och trevlig personal. Altid vänliga och villiga att hjälpa till. Fixade utflykt och transfer. Ligger centralt vid nattmarknaden men ändå lugnt och skönt. Fin frukost med lite variationer.

We stayed 4 nights in Marrakech. The hotel was great and the personal made it such a nice and pleasant experience. They were always ready to help when needed. It was in the perfect location and the rooms were nice. I highly recommend this hotel

La ubicación excelente , solo que se escucha mucho ruidos desde las 6 de la mañana y no se puede descansar más , también hay que tener cuidado si te hospedan en el otro edificio porque las habitaciones son diferentes a las que ofrecen en fotos. La atención del personal es excelente.

Warm welcome awaits you, staff are friendly and informative. I would stay again.

We arrived late in the evening and initially put in a room in the annex building which looked nothing like the room we'd seen in pictures on the site. We made do because we were tired, the following day we were offered to move rooms into the main building which was better. Overall the room was small and basic and didn't feel worth the money we paid, although it was in a great location next to the main square. The most frustrating bit of the stay was that on two occasions the house keepers took our towels and did not replace them. When we asked for towels we were told they'd run out. Difficult to believe when they have a spa on site! We had to pester several times, they didn't appear overly bothered and it was the next day before any towels appeared. What baffled me was why did they remove the towels if they didn't have any to replace them with?! We'd have happily used the same ones again.