DAR Casa Plasa Grande CHEFCHAOUEN

Dirty, cold and unsafe hotel with dishonest owner. Started with the false information from the owner. My mum is 80 years old and cannot take many stairs. I specifically contacted the owner and asked if the room is on the ground floor, he said yes!yes! In reality she had to climb 3 blocks of stairs… Then he didn’t even check our passports (it’s a mandatory in Morocco) and demanded extra cash for an “upgrade”. Then apartment was extremely dirty, even the toilet was dirty. And very cold! We asked for an extra heater and owner said it’s warm enough. We had to crowd in one small room which was more or less heated and spent a horrible night there, woken up all with the flu symptoms. When I called him again later to let him know that we are not staying for another night and asked for the refund - he said it’s impossible with Expedia booking). He came to convince us that it was very hot - he was saying it to 3 ladies sitting there fully dressed with a blankets on top of us… Pictures didn’t match the reality, especially the exterior. See my pictures for the real look.

Extremely dirty. I don’t think they ever cleaned the room. Never seen anything like this before, even I travelled a lot. Pictures did not match the reality. Very cold - when I asked for extra heater - the owner said no, even I was travelling with my 80 years old mum. We left hotel after one night stay even we booked for two night and the owner refused to refund us. So we had to crowd in one room which was more or less heated (all 3 of us).

Great location, wonderful breakfast, not so clean and Orbitz site pictures did not match the actual apartment.

The apartment did not match the photos or many aspevts of the written description.