Click Riad & Spa

Excelente propiedad

Excellent property with friendly and helpful staff.

Nous avons passés 3 nuits pour notre voyage de noces. Dans l’ensemble général, le Riad est propre, le petit déjeuner est correct et les chambres conformes à la description et photo. Nous avions pris une suite. A notre arrivée, on nous a juste donné les clefs. Pas d’explication sur le petit déjeuner ou service proposé. Nous avions demandé une petite attention en chambre pour cette occasion, rien. Pas de bouteille d’eau, un peignoir pour deux. A l’accueil on nous a dit que la chambre venait juste d’être fini (19h), que la réservation était pour 1 personne et que je n’avais pas donné mon heure d’arrivée. J’ai communiqué par whatsapp toutes les informations nécessaires pourtant et lors de ma réservation. On me dit que c’est une agence qui gère les réservations hôtels.com pas le Riad direct. J’ai donc contacté l’agence pour leur expliquer que j’étais un peu déçu de mon arrivée, et il ne m’on jamais répondu. Il y a un manque de communication entre les prestataires et cela ne fait pas professionnel et ne m’a pas donné bonne impression. Cependant, le lendemain nous avons eu une petite attention dans notre chambre pour rattraper le coup. Concernant le hammam et autre services, rien ne nous a été proposé

Small excellent riad. Staff are amazing. First time to visit Marrakech and did not expect the poverty and distressed neighborhoods. Click riad was a welcome respite.

We had a really wonderful stay at Click Riad and Spa. One of the nicest things was that we could get a massage right there, which I did as soon as I arrived after my long overnight trip. That really helped me relax and feel refreshed. We were also able to have dinner there, which we ordered during the day for that evening. Both times we did that, it was delicious and filling. I had a special dietary need for breakfast, and they got the lactose-free milk I needed and provided it for me - warm for my coffee and cold for other uses. We were able to have them do laundry for us which I gave to them in the morning and it returned that evening. It was reasonably priced and so helpful. They provided a taxi from the airport which was really convenient. After that any time we needed a taxi, we got it through them which was also easy. We do not speak French or Arabic and they didn't speak much English, so we used the translation app on our phones and did extremely well. They really have an attitude of wanting to help in any way they can. They are friendly and warm. I would gladly stay there again. The riad is very attractive, well kept and comfortable. I had a room that wasn't quite as big as others, and when a larger one became available, they offered it to me. I wasn't aware of this, so really appreciated the offer. So I switched.

Un super riad traditionnel qui est très beau Le responsable Abdou très sympa , attentionné Ainsi que le personnel Je le recommande

Chose Click Riad last minute due a schedule change. Reviews were glowing but realized they were for spa services, not the riad itself. Staff were very nice and very helpful including the owner. One young lady, Hanse (sp) even took the scooter to find an electrical adapter for me when I realized mine wasn't working and the shop nearby was closed. Kudos! My room, Suite Marjana, was good, 2nd floor, very clean. It was a good size for one person, 2 would have been tight given the small bathroom and armoire. The bathroom sink had only 1 working faucet handle that will get hot water in about a minute. The shower water goes between hot/cold without being touched, be warned! I never got the showerhead to work, used the handheld. As theres only a half door for the shower, water gets on the bathroom floor. I used the extra towel to mop it up. I read that riads are generally dimly lit and my room was no exception. Ample EU wall sockets, always a good thing. My first night I checked out the rooftop terrace before sunset, hoping to read my book while gazing over the city. Very disappointed to see battered patio furniture, much of which had what appeared to be laundry on it. One chair had no cushion, another no cushion cover exposing foam. The worst part was the awful stench that persisted even with the nice breeze. Not sewage but like something was decayed. Hammamm was good, did not use spa. Riad had no restaurant as advertised but will order dinner to be delivered. Breakfast very good.

O hotel era bastante bonito e o staff muito prestável (apesar de falarem apenas em francês e a comunicação tornava-se mais difícil). O quarto era muito bonito mas a casa de banho encontrava-se suja… Em relação ao pequeno almoço, deixou bastante a desejar! Apenas nos foi servido pão e um crepe e café/chá. Para o preço por noite esperávamos mais qualidade em relação a este ponto! A nível de localização, foi o Riad que gostamos menos. Não nos sentimos de todo seguras na zona onde se localizava. Acabamos por não desfrutar da nossa última noite em Marrocos por esta questão de segurança (duas mulheres sozinhas em ruas que não passam turistas tivemos medo).

The staff at the Riad are AMAZING. I got really sick and they were so helpful, made me soup, got me medicine. Abdou manages the property and he’s just wonderful. They really nursed me back to health. The only thing I will say is housekeeping is a little off I don’t think they do much housekeeping during the stay unless you ask- otherwise great property and Hamam was amazing

Ryad excentré de la place (20 bonne mn à pieds), difficile à trouver ! Le ryad est jolie, terrasse agréable. La chambre tres sombre sans rangement, bonne literie. AUCUNE insonnorisation !!!! Fenêtres et portes en bois qui ne ferment pas! Nous entendons TOUT ce qui se passe dans les chambres voisines, sans parler les appels du gérant !Réveillées à 6h du matin par la prière..et le soirs par les personnes qui rentrent tard, ! Impossible de dormir sereinement. L accueil à ete cordial par le gérant...sans plus.. Rien à redire sur l'équipe, uniquement de femmes..elles ont été discrètes, aimables, toujours disposeés à rendre service. Massages, hammam ont ete un moment formidables! Un grand bravo à vous Mesdames. Petit déjeuner savoureux, copieux...pas servi à partir de 7h, comme indiqué sur le site, mais 9h TRES gros point noir de notre sejour: l attitude extrêmement agressive et déplacée du gérant : desaccord sur le tarifs des soins que nous avons fait. Celui ci nous demandait 150 dhr de plus que le prix indiqué dans la chambre!Mauvaise fois déconcertante, eclats de voix pour tenter de nous impressionner, hurlements! Attitude totalement inacceptable, irrespectueuse, grossière! Son attitude aurait ss doute était differente avec un homme ! Le lendemain jour de notre départ, ce Mr est resté planqué derrière la porte de la cuisine! Aucune excuse de sa part...lamentable! Son attitude a gâché notre séjour! Choisissez un autre Ryad!!!