Kaizen Suites

There's no extra pillows and there is no Netflix and there no cabbin

The security guards are nice.

The visiting hours is 2pm til 8 or 10pm only.

Location and the staff was nice!

It was dirty and poorly managed

The room is spacious. The queen bed is okay. The shower is the best provision. Heats fast and just right. No blow dryer in the room, but they lent us. Just have to return every after use. They give extra tissue rolls. They allow baggage stay after check out.

1. Checking in took too long. We waited for 15 minutes. Seemed understaffed. Attendant was alone when we checked in but when checked out, they were 3. 2. Room was by the highway and LRT line so our stay was not really peaceful. Noise was really bad. I was up all night :(( Said they couldn't change rooms cause booking was made online. 3. PILLOWS ARE SMALL. Room is queen, bed is queen, but pillows are kiddie size :( When asked for extra pillows, attendant said it's 200 pesos. Disappointing. 4. Beddings and towels are old with very visible patches. 5. I asked for extra or replacement HAND towels twice, they said OK but nothing was delivered. 6. Wifi was okay for the first day, but didn't work on our second. 7. Blinds are NOT even black out curtains. Really disappointing. :/ 8. There were small roaches on the floor, CR and counter tops and SO MANY BABY FLIES everywhere. I think they have bed bugs too. :| I wore shorts for bedtime and had bites on my thighs in the morning. Scary. 9. ROOM was generally clean (although doesn't smell fragrant at all) but was clearly not mopped or vacuumed thoroughly as there was dirt under the bedside tables when we moved them. 10. Lastly, it is cheaper to book directly. There's also a chance to select the room. Online booking was way more expensive. So sorry, maybe it's just us but not staying here again, in all honesty.