Canyon Hotels & Resorts Boracay

Second time staying in Canyon Hotels & Resorts Boracay and my stay was even better this time around. The staff from the driver to the housekeeping department were friendly and helpful. The breakfast buffet is not full spread but I also paid way below 50 USD per night. So value for money can not be beat. The hotel also has its own mall right under so getting daily essentials was easy. Free shuttle to the busy part of the island in Station 2 and also coming back. The hotel room was clean with the beds being very comfortable. I always have a good night's sleep here in Canyon.

The hotel rooms were brand new and extremely clean. The hotel beds were so thick and soft. Even the duvet covers were so fresh. But what sets this hotel apart is their customer service and the staff's willingness to help and assist. We arrived a bit earlier than the standard check in time of 3pm and they still gave us a room without any extra charge. The swimming pool was quite unlike other resorts in Boracay that was so small you can hear everyone around you. This is the perfect place if you want to have a quiet and clean space to stay after a full day of activities in the island.

Very friendly and helpful ..

I had a frustrating stay at Canon Hotel Boracay. After accidentally cancelling a room, the hotel ignored my messages and refused to refund the money. The staff were unhelpful, and I was unfairly charged extra for a 10-year-old child. The hotel failed to honor a free dinner card due to poor communication, and their breakfast caused my family to get diarrhea, ruining our vacation. Overall, the hotel lacks good customer service and I do not recommend staying here.

Services and food

Very nice, clean and convenient property. Beautiful and can overlook the sunrise through 3rd floor where the pool is

I like the service

Near to everything and easy to find accessible

The Good: The hotel is new and the rooms are spacious. It is attached to some stores if you need to buy some essentials and a couple eateries. The rooms are clean. This hotel is not in the main/ busy part which can be a good thing. You can walk or take a tricycle to get to the other parts. What can be improved: They had a big group check in while we were there. The next morning the breakfast area was not prepared. They kept running out of food. The workers were clearly working hard to refill. The next day, they had the same issue. They kept running out of food. Again, the staff was trying hard to keep up but trays were empty. You would think that after what happened the morning before, they would've adjusted their sysyem to accommodate and improve. Perhaps whoever is doing the scheduling needs to adjust their staff schedule to accommodate busy times. The staff were trying their best but there is so much they could do in the moment if advance planning and preparations weren't made. The selection at breakfast could also be improved. People have tours to catch and places to be and should not have to wait around for breakfast to be refilled. Once they make their improvements this hotel would be a great choice at a good price

The hotel stay was quite pleasant. The rooms and bathrooms are spacious and very clean. The location was fine. The only thing that was terrible is the hotel breakfast that was served by a restaurant next to the hotel. It was a very unprofessional and non conducive setup. One of the worst breakfast I have experienced and that includes the location where it was served. Food was also not good.