Stayhere Rabat - Hassan - Authentic Residence

Our stay wasn't great to be honest - front desk was very helpful and the they were focussed on guest security so that was great. The 1 bedroom apartment had 2 toilets and a washing machine - again great. BUT it wasn't clean, the range hood buttons were greasy, the untensils werent that clean, mould was evident in the bathroooms and the tiled floor wasnt clean. Also the kitchen - no kettle no toaster, no plug for the sink and no dishwasher, no carving knives or vege knives of any sort, no utensils to speak of, it just wasnt a great place and I would not stay again, ever.

It seems that the property is not prepared to for as hotel flats.

The staff was very friendly. The bathrooms were not very clean.

Perfect location

Amazing property it was very clean. It was very spacious and communication is great.

The front desk agent is very helpful, professional & kind. Overall was a great experience!

The front desk agent is very helpful, professional & kind. Overall was a great experience!

Great stay

We had a fantastic stay overall. Staff are amazing, very friendly and always willing to help. Just had a minor issue with housekeeping. The lady took the kettle and gave to the people in the room next to ours and so for the next day we couldn’t make coffee.

The communication from Stayhere was poor. I asked for an early check-in and did not get a response for a month. I only got a response the day before I was supposed to check in. When I arrived, the room wasn't ready and I had to wait to be checked in. They gave me a room but it didn't look like the one I had booked. The floor was still wet and smelled like bleach. They also didn't provide us with enough towels. There was no closing door in the shower, so all the water spilled out onto the floor when I showered, and I had no towels to dry it up. This made using the bathroom very uncomfortable. Also, I had to ask several times to get the sheets for the sofa bed in the living room. They said they would provide it to us, but they never did. I went downstairs and asked again and got it myself. I also had to get the pillows for myself, as they didn't provide them. They gave us 2 towels initially, even though we were 3 adults. Overall, the service was poor. At night, the apartment was loud. I could hear people dragging furniture across the upper floor and I couldn't sleep. The sofa bed was also stained and had very soft, damaged cushions which made sleeping on it. uncomfortable. Also, there were 2 bathrooms in my unit, but only one bathroom had the shampoo, shower gel, and conditioner. The other did not. My bathroom had the bidet, but the other one did not. The bathroom amenities were unevenly distributed. Overall, it was an uncomfortable experience.