The Trees, Kandy

Couldn’t go due to war and flights cancelled and not willing to refund cancellation

Unwillingness to understand our flights were cancelled beyond our control

Love the incredible views of Kandy, the hotel was modern and clean.

The restaurant was very good.

We would rate this hotel a 9, or even a 10. The staff were extremely polite and did everything possible to make our stay comfortable. They kindly changed our room upon request and even surprised us with a birthday celebration in the room, which was a lovely touch. The views from the hotel are absolutely beautiful, and the rooms were clean and well-maintained. The only downside was the slow service in the restaurant when ordering food. However, this seems to be quite common across Sri Lanka. We would also like to mention that we only discovered the availability of spa and massage services on our last day. There was no information about these services in the room—only the restaurant menu. It would be very helpful if brochures or details about all hotel services, including spa treatments, were available in the rooms. Overall, we had a wonderful stay and would definitely recommend this hotel.

Property was gorgeous, especially the roof top pool and cafe. Room size is generous and the lake view room had a lovely balcony/ view.

The staff were…. I don’t know how to put it. They would linger around us a lot and ask us to go sit outside when we were happy to stand or sit inside while waiting for a coffee or to check in etc. For example on check in we were an hour early so we were happy to (and confirmed in advance) we would just drop our bags and go off but they wouldn’t just let us leave and they kept insisting the room was almost ready and we just sit down outside and look at the view. We mentioned we had been in the car for 3 hours and were only here for one night so we’re itching to get out and explore the city and they persisted that we wait, and then we waited for about 35 / 40 mins and had to have a somewhat forced room tour/ explanation. It was all a bit odd! But that aside, the hotel was gorgeous, the walk down and up the hill to town was great, it was fab to be able to walk up the hill and be out of the chaos of the city.

The rooms we very modern & comfortable and the rooftop pool & bar were a highlight. The infinity pool with views over Kandy was a highlight.

Perfect view and location, friendly and attentive personnel, rooftop pool and bar superb, nature is on your balcony

建物は綺麗で清潔だった。キャンディ湖が見えるロケーションも良かった。

坂道を登ったところにあり、徒歩で行くのはしんどかった。