Morgan & Mees Rotterdam

Dear Guest Relations Team, I paid €1,226.83 (see attached) for a two-night stay at your hotel, and I can honestly say that I have no intention of ever returning. For a hotel charging this level of rates, I was surprised to find that the room did not even provide basic amenities such as slippers or cotton pads. To make matters worse, the main entrance would not open properly at night, causing unnecessary inconvenience and frustration. The final disappointment came at check-out. At 11:00 a.m., when I left my luggage with reception, the staff member did not provide me with any claim ticket or reference number. When I asked how my driver would be able to identify and collect my luggage later, I was told that claim tickets are only given at check-in and not when luggage is stored after check-out. My concern was met with little more than a blank stare. After decades of international travel, I have never encountered such a practice. I now realize how fortunate I have been that every other hotel I have stayed at considered a luggage claim ticket a basic security measure. Considering the price paid, the overall experience fell far below expectations and certainly below the standards one would expect from a hotel in this category. I am extremely disappointed with the level of service and attention to guest experience

Schönes Hotel mitten im Zentrum. Wir hatten ein Zimmer nach hinten raus, es war groß genug für uns inkl. Babybett. Nette Mitarbeitende, Morgens und Abends. Das mit dazu gebuchte Frühstück wird auf einem Holzbrett serviert und beinhaltet herrliches Sauerteigbrot, Aufschnitt (Käse und Fleisch), Saft, kleines Müsli mit frischem Obst und ein Croissant. Dazu frischen Kaffee nach Wahl. Alles in einem hat es uns gut gefallen!

L’amabilité du personnel. La décoration. Sa situation géographique

Rien

Vi hade ett fint rum. Saknade hängare för ytterkläder direkt innanför ytterdörren. Lite knepigt kanske med en separat toalett skild från handfatet. Rummet var fint städat men inte minutiöst. Damm på lister och bordets underrede/fötter. Generöst att hotellet bjöd på vatten chips och choklad. Frukosten var avgränsad men god i det lilla. Särskild den hemkokta marmeladen på mango. Läget är förstås väldigt fint, både centralt och på gångavstånd till vattnet.

Entrén är lite kylig på något sätt. Trång med dörrar i fyra riktningar. En arkitekt kanske kan komma på en bättre lösning.

Location. Small boutique hotel. Good breakfast and coffee.

Room was very small. No room for a chair or table, which would have been nice.