Courtyard by Marriott Colombo

С самого начала и до конца нашего пребывания, было ощущение заботы и внимания. У меня был День Рождения и мне в номере устроили классный сюрприз с тортом и лебедями из полотенец и открыткой. В отеле не было свободных номеров для раннего заселения (мы прибыли в 7 утра), и нам разрешили пользоваться бассейном до заселения. Весь день мы отдыхали в отеле, также кроме бесплатного завтрака мне добавили еще и бесплатный ужин, отличные сервис и внимание к деталям! вкуснейшая еда всех направлений, есть и местная кухня и европейская и вегетарианская. Бассейн с потрясающим видом на летающих пеликанов и озеро и океан. Красивый стильный дизайн везде - в коридорах, в номере и в обеденном зале. Вкуснейший кофе и потрясающий сервис. Обязательно приедем в этот отель еще раз.

все прекрасно!

The ambience of the hotel. The location. It is very convenient being inside the mall as the mall as a good court downstairs and an amazing nail spa! Very cozy rooms and clean. Great shower. Staff are very friendly and helpful. Nice view of the city and lake. Short walk away from Park Mews which has nice bars and restaurants. Would definitely recommend.

Nothing

It's great in every way

Customer care from every member of staff was great

I stayed at this Marriott property from 20th to 23rd February, and unfortunately, I experienced a serious issue regarding the safety of my belongings. On 22nd February, I briefly left my room to have breakfast. I had placed USD 400 inside an envelope, which was secured in a separate compartment of my handbag, and the handbag was inside my suitcase. The suitcase was closed before I left. Upon returning, I noticed the housekeeping staff member outside my door. After a brief conversation with him, I entered my room and immediately saw that my suitcase had been opened & spread flat during room servicing. The housekeeping staff stated that it had been left open, which was not the case. The envelope containing USD 400 was missing. I calmly asked the housekeeping staff to check the trash in case the envelope had been accidentally discarded as I didn't want to accuse directly, but it was not found. I then escalated the matter to his supervisor and Assistant Manager Ms. Heshali, who conducted a thorough search of the room and my belongings and the money was still missing. I was later informed that door access logs and hallway cameras were reviewed, and no suspicious activity was detected. However, if the incident occurred inside the room, it would not be visible on hallway footage. I remain very concerned for several reasons: - Only one staff member entered and cleaned my room, whereas standard procedures usually involve more than one person. I would like clarification if this is standard practice at this Marriott property. - The envelope containing cash was secured inside a separate compartment of my handbag, inside my suitcase. My suitcase was opened during room servicing. This experience was extremely distressing and disrupted my schedule, as I was attending work-related education events during my stay. It is not what I expected from a property operating under the Marriott name, which I associate with safety, professionalism, and trust.

Comfortable and great facilities

Nothing