Hidden Treasure Lodge Chuka

Very helpful staff and the facilities are very clean. Just like in the photos

Excellent views and a very clean facility

This was a superb experience, the rooms were clean

I liked the room 209 standard King for the space and outside view. The open wardrobe was useful. The small stool was handy for placing small items. The bathroom had facilities for personal items like toothpaste, shaver, comb etc. The facility has a swimming pool, an outside restaurant and a great view of the river and waterfalls. The tyre walkway along the river is breathtaking. Breakfast is provided. The new massage chair in the reception area is a great refreshing addition. Drinking water is provided in the rooms.

The driveway to the facility is rather rough and driving up the hotel is rather steep, narrow & stressful . The entry from the main road is dangerously located and risky A safer less risky alternative entry into the hotel should be provided. The staff should be trained regularly in etiquette and knowledge of the facility They were not able to give a good orientation on use of the facilities including the lift, the room appliances like TV & Wifi etc. They should accept objective criticism and not be too defensive. The staff are generally well mannered and dressed. They should keep the compound and facilities clean all the time. They should clear tables on time. The Supervisor should be on the ground all the time. Room 209 bathroom floor is visibly tilted to the drain. One feels unstable while taking a shower. The bathroom needs hooks for hanging the towel and other wet clothing The wardrobe should be slightly bigger to accommodate the hangers. The TV should be in a working condition. There was too much noise late into the night from the rooftop bar and also from the downstairs restaurant. Portions of breakfast are inadequate especially in regard to locally available agricultural products like vegetables, fruits and fresh juice.

The friendly staff,value for money, very clean.

Delay in meal preparations (dinner).

Food

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