Indianhead Lodge

I had a very unpleasant situation during the first night of my stay. Since we arrived we realized that the place was not in optimal conditions in terms of cleanliness, there were too many cobwebs with live spiders in each space outside. However, we decided to give it the opportunity because the idea was to spend a pleasant weekend with the family, but it was uncomfortable since the spiders were in places very close to where they can reach us, we had small children and we had to be too careful. We tried to take care of ourselves and continue the night, the worst part was when when we were going to bed, we realized that there were bed bugs in one of the beds, there were both big and very small, even eggs, it was impossible to sleep there, since there were quite a few and we realized that they got on some of our belongings, we decided to leave the place since one of the babies was restless and when we checked her it we noticed that she had what it looked like hives. Also when were about to load our belongings we noticed that they were even on our shoes. For obvious reasons it was impossible to spend the night in the place. I called the phone number provided on the app, the person I sopoke to regarding the issue told me that they couldnmt do anything until the next day. I am honestly quite upset since you are supposed the check the place and make sure is in the right conditions before renting it. Unfortunately, had to leave in the middle of the night, risking the family, we struggled enough to get a room to sleep in, and I ask in the most attentive way that you solve this issue since it was an inconvenience. What should have been a pleasant weekend ended up being one of the worst I have ever. I was told I was going to be contacted by management on Monday morning, I did not receive a call, I had to call them and they mentiones they would call me around noon, up until this moment no one has contacted me.