Host & Stay - The Lookout

Location fantastic

No coat hangers in the hall/kitchen area The extractor fan in bathroom is fitted wrongly and blows air inwards, therefore the bathroom remains damp. The towels coundn't dry.

Good location, clean.

Extremely annoyed to be charged extra money to cover possible damage. This was not in the headline price and we were asked for the money after the cancellation period. We have stayed in many holiday properties and never had the key withheld until we agreed to the extra charges.

The apartment is a fantastic space and very comfortable and it is in a great location.

The bathroom toilet had serious issues and a plumber had to be called out. The doorbell didn't work so the plumber had to contact Host and Stay to telephone us. After the plumber cleaned the soiled toilet that we discovered on arrival and repaired the flushing system we found that the bath plug mechanism didn't work so had to get a knife from the kitchen to pull the metal plug up. The kitchen sink area was stained as were all the mugs and the dining table. We contacted Host and Stay with regard to parking as it stated on my confirmation that free parking was possible nearby, no need to book. Host and Stay sent us the nearest public parking which we knew about anyway and used and paid for. When we got back to the apartment there were parking permits on top of the microwave in the kitchen. I had reams of emails from Host and Stay over the period we were there and when I put all of this in a quick email to them they sent a reply of best wishes. When I spoke to anyone at Host and Stay it sounded as if I was speaking to someone in a different country. It is such a lovely spacious comfortable place but there were maintainance and cleaning issues which I hope have now been dealt with.

The property was beautiful and very well maintained and developed with a classic style. The facilities were really good and the location was excellent, for what we needed. The main living areas were stylish and thankfully the heating was very efficient.

The bathroom was not very clean, in comparison with the rest of the property. The toilet did not flush properly. There were extra charges made by the company, which were not expected and should be made clear at the time of the booking rather than just before you are due to arrive.

The location was perfect and the apartment was lovely

I didn't like that the bins in the bedroom and bathroom still had rubbish in from the people who had been in there before us. I had to wash the crockery before use as it was far from clean and we had no light in the bathroom. We were also not advised that there would be parking permits even though I rang host and stay to check on parking they told me it is not available at the property so we paid for three nights parking only to walk in and find permits available. Host and stay charge a £25 non refundable deposit in the event of any incidents. On raising my issues with them I requested this back due to the problems we experienced, they have refused this saying I should have reported during our stay. I replied I don't want to spend my short break dealing with problems that should not have occurred in the first place. It is a shame because the apartment is ideal, but due to these issues and host and stays attitude I wouldn't book again.

The apartment was very spacious, clean and nicely dressed. Easy check in, great parking. Location, view of the sea to one side. Hosts were great and very attentive before and during my stay. Wouldn't hesitate to stay here again!

These are tiny minor suggestions that may improve but wouldn't stop me staying here again. Maybe a curtain or blind at the kitchen window, fitted sheets on the bed rather than flat sheets and possibly a mattress protector. Heating was mildly difficult to work out but got it sorted.

The property is light and airy and very spacious. The location was excellent as it was well away from the noise and bustle of town and right up on the Esplanade. Well appointed with everything we needed.

Nothing

The apartment was very homely and a great location.