Vintano Hotel

Nice

The rooms are very specious and entertainment on site. Nice rooftop bar

Beautiful experience

In general staff are nice and do try to help you. Our room was upgraded for free although I dread to think what the £100pn / N200Kpn room we had paid for looked like. Breakfast is decent, Pool is decent. Big shower. Aesthetics are nice. Location is quite good as we felt central and walkable to logistics phone sim, bank, supermarket etc. Lots of restaurants and shops an uber ride away. Comfy bed.

Room cleaning was sub par - they only changed the bed. Did not clean any areas or the bathroom. We had to ask and emphasise for this to be cleaned - which they eventually did. Some mould in the bathroom. Not enough towels or loo roll, had to ask and follow up. Spa services fully booked during our stay so we couldn’t use it, annoying. No room service menu in room. Worst experience was my friend waiting over an hour for her food, for it to then be undercooked. I waited about 45mins to have egg shells served in my simple Yam and Egg Sauce meal. Horrible experience. After multiple complaints, the manager tried to resolve it the next day. Refund received within a few days. The Manager went above and beyond to offer to rectify the bad experience but unfortunately they could not be used as we had checked out and were busy in Lagos for the rest of the trip. Overall this hotel and experience does not give 4* at all, not worth it for the price. I won’t be staying here again. It does seem like they went to try to do better though.

The reception and exterior are quite nice.

The room given to me is really not worth the amount that was paid. I didn’t get value for my money.

I liked the location, the house keeping staff and most of the porters were really nice and respectful. The room is spacious, big bathrooms and very comfortable beds

At the point of checkin, it was so confusing to be charged a different amount from the amount I saw on booking.com. I was charged way more than I originally saw online as they claimed I needed to be charged the exchange rate of the exact day I checked in, regardless of how far ahead I booked. I recommend everyone notes this before booking this hotel. It will also be worth it having this on the description of the hotel. At check out, the system was down and I couldn’t even get a receipt. The WiFi was fluctuating on my last two nights and the hotel gets noisy late at night

The staff at this hotel are wonderful! They were all very polite and helpful, especially the guys who bring your ba la to your room and the staff at the rooftop bar. Great location too, I could walk to the Sailor’s Pub! Would definitely stay again. You made my first trip to Lagos wonderful.

The hotel is gorgeous. All of the staff are very lovely, friendly and very helpful. I was impressed by the prompt replies of the reception team to respond to queries on Booking.com The reception team and staff are very accommodating, and this really enhanced the comfort of my stay. I would highly recommend this hotel.