Ocean Road Rooms

The gentleman that greated me on my arrival was very helpful in every way

Seeing photos on the Internet which to me didn't portrait the rooms at all

Friendly host, good location

Room very basic, nothing like what was pictured at booking! No toilet paper ( host did apologise and provide when asked for)or towels in the bathroom, shower door fell off when walking past it. No light shade, no headboard, no attachments to open or close the blinds and the mattress needs binned, completely collapses when anywhere near the edges.

Perfect for my needs, great location, comfy bed and awesome host.

Lovely little place the gent who runs the place is well canny

Nothing

i didn't stay, they couldn't find my booking even though I have emails concerning it. the receptionist was bad tempered at us being there and blames booking.com.for the error

I was booked to stay here May 3-5 before heading back to the US. It was bank holiday weekend and this was one of the cheaper options for that time frame. I was asked when I would arrive and I let them know that it was dependent on my plane/train travel times but as soon as i knew, I would let them know. On Saturday after my flight landed and I booked my train to the area, I used the Booking.com message app to contact the hotel and let them know that the train would get around the area at 8:20 pm and I'd be Ubering from there. After a few hours and hearing nothing (6:30pm) , I messaged Mark directly to make sure he would be there and heard nothing back. Once I arrived in Sunderland at 8:25, I called him and I was informed that the room I booked at a leak and that he was trying to find another room for me at a different hotel. He called back after finding one and asked me to pay for it out of pocket and then he would give me the money the next day when we went to the hotel or he could bank transfer it to me. The other option was for me to book it myself and he would again pay me the next day. After much back and forth, he ended up being able to book it and I assumed we were all good, and he offered to pay for the taxi from that hotel to his the next day. Upon arrival at the next hotel, I found out it had not been paid for so I had to do so in hopes he would pay back. It was well past 9pm as well and I had been traveling since 6am so I just did it. I asked him about this and he called and said the room would be ready The following day and that he would give me cash. For reference, I'm from the US and if I did not have the money I would have been stranded. The next day we go to the room and he does give me the money for the hotel and uber. He told us the room we had and it is not at all what looks like on the website. I didn't feel safe staying in the hotel but just thought "It's one night".

The host was the nicest bloke you could wish to meet, he made my short stay an absolute pleasure

The location was 100%

The room was dirty, body fluids, and hair everywhere. Had to clean it before we did anything. Bathroom wasn't finished, fire door had no hinge on and pillows are old, flat and lumpy.