The Mayrock Hotel

The cleanliness and location

They are too slow to respond and food was so salty. The bathroom didn't have bath as indicated on booking. Com which was my main reason of booking the hotel.

The location and cleanliness of the hotel and the staffs

They were too slow to respond, there was an issue with the breakfast, most of their meals was tasty but salty. It says it has bath but it only have showers.

I ended up not staying at this property because they got their systems all mixed up.

I booked for a night and on my way to the hotel I was told that they have different date in there system. How could I have 21st booked and you guys have 22nd? It sounds strange!

The environment was so clean and welcoming

Open the pool side please

Location

Disappointing stay at this hotel which fell short of my expectations. Despite booking a J- Executive Room a week in advance through booking.com, I was informed upon arrival that the room was no longer available due to the previous guest's unexpected extension. I was offered an alternative room, which is differed from my original booking. I found this to be unprofessional, as standard practice would dictate relocating the existing guest to accommodate my confirmed reservation. Furthermore, the hot water facilities in both the room and sitting area were not functioning. To add to my frustration, I suspect I was overcharged compared to the rates listed on booking.com, i hope the hotel will take steps to improve their booking management, communication, and maintenance to prevent similar experiences for future guests.

Clean and cozy

Bed is nice and firm. Their Nigerian breakfast was really nice and their staff very cordial. I am particular about toilets in spaces that I stay. Theirs was clean and shower pressure was amazing.

I had some leftovers from my birthday party that happened outside the hotel. I wanted to pay for microwave services the next day, however, it's was not allowed as long as the food was not gotten from their restaurant.