Chestnut Villas Down Town Tampa

We had very poor communication leading up to our stay, and then two hours before check-in, they called to cancel due to overbooking. We are still waiting on a refund.

Staying here was not the best place. The communication of the staff was truly horrendous. If we had any small questions they wouldn’t answer or any big issues they didn’t answer. They also did not answer the phone. It was mostly through text message— and even then they would text us a response for 2-3 minutes then go silent for hours even days. Make sure to document every thing about the property. Staff was rude with simple questions. Property was cleaned all the way through even though they asked for a cleaning fee. There were a few wet towels that they expected us to use — gross. We found insects. The only highlight for me was having warm water in the bathrooms, a working toilet, a working microwave, and a washing machine that ran.

This is the dirtiest place I have ever stayed in. Smelled like weed. Rips on coach. Stains all over walls. They don’t even provide soap communication was awful. Had to jump through hoops to pay the cleaning fee. Took 40 minutes to get the code. All done through text email and online payments. Went for the Tampa Bucs playoff game. The building itself is not bad. So much potential. I was so excited for this trip and booked without reading reviews. My fault as I usually do. READ THE REVIEWS PLEASE !!!

What a pleasant surprise! Super spacious and well renovated and super clean!!

Warning: This property is not what is advertised. The room count and bath count are accurate however the furnishings are NOT what is pictured. There are no dressers, the bedding was little to none. The walls and furniture were stained and had holes. There were a few towels, not enough for a family. There were no TV’s in the bedrooms or dressers. One room had a desk lamp on the floor for lighting. The house smelled of smoke and marijuana and ultimately made our family have headaches and were nauseous within the first 30 minutes. There were ashes in the window sills. The dryer had some kind of substance all over the inside and on the door. We were asked to give the cleaning fee before given the code by cash, ApplePay, CashApp or Zelle before given the code for entry and when I paid the fee we were given an address a few Villas down from the one listed. We were contacted from another number for the fee but told to send the payment to the one listed which seemed odd. I tried to communicate immediately through all channels two phone numbers and messaging through Expedia with no response. We checked out immediately and were never contacted until we got the check out email telling us how to do so. We ended up having to book two hotel rooms to accommodate our kids safety and use spending money from our vacation to do so taking away from their experiences but worth every cent to get them out of this property. Do not book this, it’s clearly a scam!!!

Did not get code, waited 3 hours and finally had no other option but to get a hotel. They said they will not refund which is common practice woth these people.. Pictures of property do not come close to what it is. I would suggest you read the reviews and pass this place up.

Place was nice and new, but it is very dirty, cigarette smell, pubic hair in my bed, dirty shower and kitchen with dirty old plates, garage door is broken, someone try to get in without ring or nock the door. I try to communicate with management lady bit she just ignores me. Hair dryer doesn’t work, I have to go to the laundry around the corner. I don’t think that i should pay for the cleaning fee.

It was absolutely horrible. Not sanitary, lacked common needs like towels, spent the first 40 minutes into check in trying to receive an access code to property. Was greeted by another family attempting to check into the same place. Very sketchy communication with property, will not answer the phone but will text. We left quickly after finally getting checked in, due to having a concert. when we got back at 1am, realized the condition of the property (no towels, toilet paper, bugs on the bed, uncleaned bathrooms) and chose to drive home instead of stay. Being told by the property that being that it was reported at 1 am there is nothing to be done.

I liked the layout of the house, its very spacious. I like the kitchen area, the Primary Bathroom is very nice... However looking back at other reviews-I should have been prepared...No remote for either TV. The housekeeper busted in at 6pm - talking about she didnt know anyone was there, how? when we checked in over 3hrs ago. The furniture was cheap, torn & falling apart. The beds dont match the frame. We bought towels.The kitchen cooking supply was very limited, I had to improvise with most of the basic cooking procedures. Showered the dark for 3 days, until a friend came in fixed the light bulbs because they weren't screwed in all the way. Primary Closet needs a new door! . This is to help the owner IMPROVE their ratings. Sometimes those little things add up.If people are constantly complaining about the same thing& they haven't been addressed... Needs a new cleaning crew.. I have pictures . !

No towels in property mattes was sinking rails was under matters I text the owner see never text back no remotes for the TVs floors was nasty