El Montserrat - Hotel Boutique

Rooms were nice and clean. I like they have have multiple locks on the gate, front door and the rooms. I loved that they had Netflix and other streaming channels so I was able to watch TV in English.

First it's not really a hotel and not a "boutique" hotel. Really it's just a house in a suburban area converted into an Airbnb. I stayed here a week and experienced many problems like poor wifi signal and the A/C unit was gushing water down the kitchen wall for 2 days. Santiago is hot & humid so the manager offered another room for my 2nd night without A/C, however it didn't want the cleaning lady to have to re-clean so I stayed in the same room and used a fan 2nd night. After the first night I reported the faulty A/C unit and they said they'd send a repair person the next day, but to my surprise they didn't bother to come until late afternoon. Then the manager fixed the A/C problem in 30 seconds without any tools. So I was very surprised why someone couldn't have come before to fix it - instead of making me wait all day in a hot room? As my pictures show the room they call a "suite" is just a small, 1 room studio apartment with a kitchenette and bathroom. The shower was faulty and I only managed to have hot water for 1 day only. As you can see in the photos to reach my"suite" room, you must use an outside, very narrow staircase to reach the room. It rains a lot in Santiago so metal stairs are very slippery and nowhere in their advertising does it show you'll have a narrow, outdoor staircase to navigate. Lastly Expedia asked me to request a final bill from Monstserat, but they flatly refused me. This sad place knows nothing about hospitality! Not worth the $295 for the week!

This is not a hotel. This is a house with no amenities nor coffee. This house was turned into rooms.

The room needed to be cleaned up and provide fresh towels on daily basis

Perfect location for everyone Quite place to rest

Amazing

It was a nice room and property in a great part of the city

Just wish hot water was present. I ran the water for 2 minutes no hot water. Above all, great staff. Communication was fast and top tier. They speak great English. Clean and cozy. Would stay again!!

All was fine

This is awesome place for someone who want to stay calm and get relaxed. The location is right into heart of Santiago where you can easily find fine dining and cool restaurants. I hope you guys enjoy your stay like I do. Regarding WiFi and hot water, air conditioning are perfect. It could have some problems for others but during my stay is perfectly working well. Plus, the bathroom is spacious and I really love it.