Lumbini Five Elements Hotel

Clean, spacious room, professional stuff, great restaurant!

Nice to have a large room. The jacuzzi bathtub in the bathroom was unexpected but a nice bonus. Restaurant was accommodating to our requests and food was descent.

The room's furnishing could be improved - like having privacy curtains for the windows, clothes hangers, hair dryer available within the room instead of having the guest asking the front desk to bring a hair dryer to the room. While I didn't visit during peak season and guests were sparse during my stay, and I can understand the hotel trying to save the cost of electricity, the hall way should be lit at night instead of leaving the hall way in darkness. For this, I am taking 2 points off the rating.

The Terai plain was hot, and I sweated too much, so I wanted to take a hot shower at night, but only cold water came out. I called the front desk, but no matter how many times I called, there was no response. I was tired, so I went to bed without taking a shower on the first night. The next night, there was no hot water either. So I went to the front desk and asked directly. The receptionist said, "The wiring is broken and we are repairing it now. It will be fixed in 30 minutes or an hour." So I said, "Then please call me when it is fixed," and went back to the room. However, no matter how long I waited, I did not receive a call. So I went to the front desk again, but she had already gone home. So, the night watchman said, "Hot water will be available in 20 minutes," so I waited, but still no hot water. Then he said, "It's night, so there is no one to repair it. Hot water will be available tomorrow." It was very disappointing that there was no hot water in the bathroom during my stay. All of our guests have had the same experience over the past few days. Even so, the staff is irresponsible, as is typical of Nepal. Why would they make such an excuse? I should add that the room was not even cleaned during my stay.

Kindness

Staff not friendly and attentive when inform that room was full of bed bugs! Only hotel that does not include breakfast in Nepal that I have stayed despite high price.

the hotel is good, room is clean and quite big, good breakfast, helpful stuff

the most disappointing thing was to wait for the lunch- for the first day we were for about 2hours for our lunch, on the second day we waited around 1 hour

Good property and centrally located if you want to visit the heritage sites

The staff, Mr. Umesh was extremely polite and took care of all our concerns. If we come back, it’s definitely because of the service/staff. They are doing a fabulous job.

Rooms were clean and spacious. Washrooms were neat. Location is very near to Mayadevi temple. Restaurant food was very nice.

Restaurant staff are not adequately trained to serve. They didn't prepare table with plates etc...,until food was ready.