Three Pearls Musalli Makkah

There is a lot of construction in front of the property. It took the Uber driver an additional 40 minutes to find a backroad to access the hotel, which made our trip extremely inconvenient. The hotel and rooms themselves are good, but accessibility is a huge issue. We ended up switching hotels after the first night, as it was not worth the hassle of transportation.

Food okay but communication problem due to construction of bridge.

The construction in front of the property caused repeated problems for me as a guest during arrival after a long international flight and subsequent taxis not understanding how to get to hotel property and going in circles. Upon arrival I had no idea there was construction that would force me to roll 2 suitcases through dirt alleyways and look for tiny hotel arrow signs. I was jet lagged and it was hot. No warning from hotel about this situation to me the guest. Later other taxi drivers, dropped me in odd locations and I had to figure out how to reach hotel on foot. One taxi was so bad that I had to walk around for 25 minutes in circles because of the construction closures. I had to rely on the kindness of a random person to walk me fir 10 MINUTES through narrow turns in the heat to reach the hotel. Fahim, a staff person at the hotel, was amazing in helping me arrange a competent taxi driver after this particular disaster. I almost felt I couldn’t leave the hotel because returning to the hotel in taxis was so stressful. I am a female with many years of experience traveling on my own and I never encountered problems with taxis like this, and everyone has map apps and still can’t navigate. Fahim went above and beyond at the hotel to help me with the taxi thereafter. I am grateful to him. The hotel room was good, no noise issues and breakfast buffet was excellent. Front desk staff was helpful too.

Hotel is fine, no issues. But we were caught off guard with the major bridge/road construction right at the hotel entrance. Taxi had a very tough time finding the place due to several road closures. One has to walk 200 ft to find a cab to masjid e haram. It is not walkable to haram. If one is in ihram, it is tough walking to the hotel with luggage and family. Other than that no issues. Price is right and the hotel personnel are very helpful. They can get a taxi close to the hotel when checking out. Thanks.

Really disappointed with this hotel. We were unaware of the major closure of a main road that takes you to Masjid Al Haram. It was impossible for our Uber to find the location at first but the staff helped us out over the phone. We received a room we didn’t book and it was small and felt crowded for only 2 people. We saw discoloured water come out the tap in our washroom and had to stick to using bottled water. We left after the first night because we were uncomfortable and unhappy. We requested for a partial refund because of everything and the staff kept telling us the manager would be in contact with us but the manager never did contact us. We were only in Makkah for a short stay and had to contact them ourselves but the manager wasn’t available. I do not recommend.

An amazing hotel, it was extremely clean, the staff were so helpful with everything. The communication was clear. We had a lot of help performing Umrah, the free shuttle bus service saved us a lot of time. The breakfast was amazing, we enjoyed the fresh hearty meals in the morning. Thank you for everything we will be back again, Insh’Allah

Beautiful place

The House keeping are very poor, everyday you must call them several times before they to clean the rooms, the restaurant staff are very rude and arrogant. The porter also very arrogant talks to everyone anyhow. The only good people and who are well manner are the receptionist both the male and female Mrs Shashada very polite and well experienced worker.

Property condition is good. Staffs are friendly rxcept women reception staffs. Bit far from Kaba, no transport link

It was an amazing stay. Except the construction, may allah accept all the efforts and reward for the hardship form who ever attended the Umarah 24 and stay there. Hope to stay there again and the construction should be conpleted by then. Inchaalah.