Mercure Jeddah Al Hamra Salsabil Hotel

Breakfast is excellent Reception staff are disqualified

Clean and efficient, a good option if you are staying in this area

友人と二人でツインルームの連泊を予約していましたが、イベントが重なり、初日はダブルベッドルームに宿泊することに。翌日はツインルームに替えてくれるはずが当日になって無理と言われ、必死で交渉してツインルームに替えてもらいました。 ただ、どの部屋もベッドルームの他にソファと机のあるリビングルームのような小部屋が併設されていて、テレビも2台あってとてもゆったりできました。但し、テレビはインターネット接続で、現地のテレビ放送はうまく見られませんでした。殘念。 スタッフは日本人からすると少しいい加減な感じがしましたが、皆さん気のいい方でした。有難う御座いました。

Water was not enough for a bath. Checked multiple times during my 2 days stay. At check in i was asked for thr reservation number. Never happened to me again. Organised hotels know and expect their guests. Breakfast was average to good. Room was clean, but the bathroom looked quite old.

Very bad in reception and not clean washroom

I do not understand how Mercure can allow this hotel to be part of their chain. I specifically chose a Mercure in order to benefit from international standards. The service at reception was terrible. The Wi-Fi hardly worked and was very spotty (we had to use the one of the room next door because the one in our room didn't work). The TV didn't work. They use an Internet TV and because the WiFi was so poor, it didn't work. The room was outdated. Eco-friendliness is an unknown concept : they had small plastic bottles for shampoo, shower gel... instead of the big ones you now find in almost all international chains. Breakfast was nothing to write home about. And did I mention how unfriendly the reception was?

Excellent

This hotel is very dirty. Bathrooms haven’t been cleaned for months. Furniture is absolutely filthy and mattresses have insects. The pictures and description on Expedia is all a lie, and the staff admitted that themselves. Save your money and wellbeing and stay away from this property.

good location, tasty breakfast, nice room, nice service

During check-in, I had a disappointing experience with customer service. I was placed on hold while two customers who arrived after me were served first. When I inquired about the situation, the staff member responded rudely and continued assisting another guest, leaving me feeling ignored. Eventually, I was handed the room key without any explanation regarding breakfast or the checkout process. Additionally, there was no senior management available to address or escalate this matter