stayAPT Suites Killeen-Fort Cavazos

How accommodating and helpful the staff was.

Wish there was a pool and mirrors in the weight room. I also wish there were Dolly’s outside business hours assessable to assist with luggage during check outs.

So my bathroom was half cleaned tub I had to reclean. No trash bags, counters were sticky, pull out bed had no sheets pillows just no covering. The back tv wouldn’t pull up channels only 2 channels. The light next to the bed didn’t work. Spiderwebs and dust everywhere. Floors were dirty. The keys barely worked to get in and out the room.

I couldn't enter. They lost my reservation even though I had the proof of confirmation they said my information didn't exist. I paid for something I didn't get the chance to stay at.

Everything

Nothing

Room was clean and had all the essential towels, dishes, etc. The extra room is always great for our stay. The outside is clean and neatly kept and it is quiet.

Staff services: We have been here several times when we go to Killeen to spend the weekend with our grandson. We typically stay 2 nights and the room is perfect for us. Our grandson said it’s his favorite place that we’ve stayed. This last trip was not so great from a hospitality, customer service perspective. The person at the front desk on her phone. When she finally turned after ending her call, and told us someone would be with us in a few. She radioed someone who then came to check us in. It was obvious that she was training the person she called to assist us However, she was not polite and made us feel as though we were an infringement. My husband accidentally dripped water on the floor, so he let them know. That was also obviously an inconvenience. My husband's apologized and she didn’t even respond to him. The day of checkout (checkout time being 11:00), someone from house keeping knocked multiple times, quite loudly. So, we got up, dressed and checked out.