Chakana Hotel Boutique Mariscal

The breakfast was great, otherwise we had a very bad experience.

First of all there isn’t a 24-hour reception, that is a lie. We arrived in the evening and it took a while for the owner to let us in from the street. She seemed quite off and didn’t even give us the keycard you need to access the building from the street, we only knew to ask for it since we had stayed at the other Chakana before. We were very hungry and didn’t have any water, we were told that there was a large party at restaurant and it would be an hour before we could go to there to get food. The owner offered to bring some water to our room, we waited for over half an hour for this but didn’t get any. We went back downstairs to look for the owner but she was nowhere to be found, at last she appeared and we were able to have some water and were allowed to go to eat. The restaurant was full so we had sit on some couches, not a problem, but there were also two dogs that were begging for our food and the staff and the owner did very little to get them away from us. The next morning when we went downstairs for breakfast the dogs were there again and one was barking at us quite aggressively and no staff to be seen, luckily the dog calmed down. We noticed that apparently we were the only guests at the hotel. Since there are no safety deposit boxes in the rooms, we had to leave our valuables at the reception when we left to explore Quito, we had done this without issues at the other Chakana. There was no one at the reception but we managed to talk to a cleaning lady who went to get the breakfast guy who took our valuables to put in a safety depost box. When we got back to the hotel in the afternoon, there was no one there. No one. They had our room key and our valuables (including our passports). We tried to call their WhatsApp-number which was also supposed to be 24/7 like the reception. No answer. We send messages. No answer.

Super freundliches Personal, konnten noch nach 0Uhr einchecken, es wurde auf meine Essenswünsche beim Frühstück Rücksicht genommen und es gab 2 cute Hunde

Es war alles super

Clean, decent location, nice staff, good restaurant for dinner and included breakfast was great.

The street noise was a little loud but it is a active area of city. Overall not a deal breaker.

Si, contento de mi estadía. Un persona super amable. Tuve la impresión de estar en un ambiente familiar.

No, es culpa del hotel. Es el ruido exterior, centros nocturnos.

Localização próxima a bares mas não ouvimos o barulho citado por outros hóspedes. Ivone nos tratou super bem. Foi sempre prestativa e amável. Gostamos tanto q voltamos para mais dois dias em outra data.

I loved the decor and how beautiful the hotel is. Traditional Ecuadorian and Indigenous art and displays. The restaurant was also delicious.

Perhaps there was some repairs going on but the door bell didn't work all the time to be let into the hotel. Also, wpuld have loved to open the windows curtain to get natural light and air in. The curtain was broken.

The room, shower, and bed were comfortable. Staff was great. Ubers were very affordable. Breakfasts were good.

Location was OK. Dinner meals in their restaurant could use some elevation.

La habitación es grande, tenían fruta, agua y té gratis en cualquier momento.

Las ventanas no cerraban completamente, lo cual se escuchaba todo el ruido de afuera

Everyone was very nice. We asked if we could get a sandwich for 5am when we had to leave to catch our flight to galapagos and they did it for free. They also offered to store our luggage (we overpacked since we are on a longer trip) until we come back from galapagos. They also run a resturant next to the hotel and the food was great. Breakfast was tasty as well and we'll come back here in a month on our way back!