Hill View Garden Hotel

Die Unterkunft liegt ruhig gelegen, aber das ist schon alles!! Mein Mann musste immer wieder sagen, was zu tun ist. (Tisch abwischen, Servietten heraus geben, Handtücher zum Duschen bereit stellen....usw.) Gewischt wurde nur zweimal, obwohl es Regenzeit war und deshalb haben wir immer wieder Matsch in unserer Zimmer gebracht. So war das Zimmer häufig sehr dreckig!!!

This is a budget hotel, which is great value for money. The staff, Nick, Zak and all are exceptionally friendly and helpful. Nothing is too much trouble from collecting from the airport, to some unforgettable trips. A one day hike up kilimanjaro and a waterfall walk with coffee roasting and making. Zak took us to the market and a local bar. All amazing. The food is basic but lovely. Breakfast omelette and pancakes are delicious.

Perhaps the hotel needs a little updating, but for the money, you can't go wrong.

We loved our time here! My husband and I (USA) stayed here for two nights before heading to Arusha, and it was a great starting point for our trip. Nickson picked us up from the airport with ease, and he was so easy to communicate with! He made prepping for our arrival and the activities we wanted to do so easy. We also did a hike to Materuni Falls through this inn and it was beautiful! It included a coffee tour and lunch as well. There were many people involved though so if you’re planning on tipping, bring small increments of money. All in all, would recommend!!

The breakfast was basic but worked.

The electric sockets were pulled off the wall. The location of the room was just right near the walkway. Felt like the staff were on the window from the outside talking loudly.

Room too small, bathroom is filthy and also too small. Price too high for the room. Outside environment is dirty and unkempt

Nothing

Customer Service level from hosts

Some facilities didn't work, kids had to come take shower in my room! Too primitive no bed switches no tables and chairs in the rooms, wardrobes worn out

The property was nice, well located and relatively clean. For the price it is good value.

Here’s your review with corrections for grammar, spelling, and phrasing: Despite the positive aspects of the property (well-located, relatively clean, and good value for money), there was one major drawback that put a damper on the whole experience: Zach, the house manager/host. Concerns were first raised when he called a tuk-tuk for us and said we should give the driver 10,000 for a 3-5 minute journey. Then there was the dinner, which he charged 20,000 for. There were numerous other issues. The most notable, though, was when we asked to have our clothes washed, and he said it was 2,000 per item. However, when the lady returned with our clothes (after washing), she told us it was only 1,000 per item. I don’t want to sound picky—we have stayed in many places cheaper and simpler than this, and they have never done this to us. However, throughout the experience, we felt like we were staying in Zach’s house rather than a hotel. He would often be sleeping in the common areas, walk into our room unannounced, and frequently listen in on our conversations. In conclusion, I would recommend this place, as it is very well-located and good value, but I do think management needs to address the concerns mentioned above.