Excelsis Garden Hotels - Kampala

Location of the hotel was good

Small rooms

The provided a pleasant stay with comfortable rooms, but very hard mattress that was uncomfortable —friendly and attentive staff, and a it’s very far from everything but near the highest. The breakfast buffet was particularly unimpressive with little variety of options. While the Wi-Fi could be slightly faster, overall, the experience was very positive and would definitely recommend this hotel to others

The bed was uncomfortable and mosquito got in the bed net

Customer service

Everything was good

food was amazing, rooms were homely, clean. The bed was quite comfortable. staff were friendly

breakfast was abit disappointing. they could do more on breakfast... buffet setting , variety to choose from

The beds were very small than standard. So we had to book twin double bedroom for 2 people. The breakfast was absolutely below the standard containing just samosa banana and potatos. We had a dinner too in the restaurant. And also we found a plastic ring in the vegetable fried rice which we ordered for dinner. Pizza base was not properly cooked too. The lady was asking again and again,is breakfast included in your package which was absolutely and we felt offended by this type of behavior.

Breakfast, dinner and mattress

Food was great and the staff was polite

The shower can be better

Good property

Garden restaurant