Pangolin Nest Boutique Hotel

Very earthly and green

My bathroom faced the driveway, so at night we had to shower and use the bathroom with the lights off.

I had an awful experience with Pangolin Nest. When I arrived, there was an issue with my room : the AC was not working and the door did not lock from the inside, meaning anybody could just get in. This felt very unsafe as a solo female traveller (especially as the hotel was completely empty). I was moved to another room, but there as well the A/C was not working. The receptionist replaced the batteries and insisted that it works, but it was just blowing really hot air. The food menu was also very basic and unhealthy food. After waiting for a while to see if the A/C worked, I decided to leave and find another accomodation. When I took my bags back to reception to wait for my taxi, the manager showed up and was very upset that I am leaving. She was reprimanding the receptionist and complaining that she did not want to lose a client, being very insistant that I have to stay. I asked for a refund, she refused to give me cash and said she would do a bank transfer. This was a month ago, and despite many emails and promises that they will pay me back I have not received a refund. This is not a serious business.

This is the second time I have stayed at the hotel. Once again it surprised me by by the oasis of calm and quiet in which it resides in a city which you can only describe as manic and a cacophony of noise. The staff work so hard to make your stay enjoyable and it is a great advertisement for Uganda. Sadly when you leave the confine of their grounds your senses are bombarded from every side. I never normally write reviews and having visited Uganda many times since 1991 this Kampala hotel stands head and shoulders above any other I have stayed at.

NOTHING. People who are not used to the ways of sub-Saharan Africa may find service can be a little slow at times but relax and enjoy the experience. The staff are overworked. Soak up the peace and calm of the grounds.

Nice remote location with a good view. Room had garden view and was big. Staff was helpful and friendly.

It was in a pretty location. The staff was so friendly and went out of their way to make my birthday special! I had a morning massage and the breakfast was delicious!

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Ohhh the view, the view, the VIEW!!! And the quietness and serenity was just sublime 🥹... I have not relaxed as much as I did at Pangolin for a very long time

The supply of water in the rooms should be increased if possible

Breakfast was excellent, better than any I have had in Uganda in the 30+ plus years I have been going there. It was set in a very quiet location near the summit of one of Kampala's hills. The garden was an oasis of peace and relaxation, so quiet; no traffic sounds, no people noise. The staff were friendly and very attentive to my needs. It was perfect.

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