Hotel Riu Palace Aquarelle - All Inclusive

The other locations were better. Staff at this location unfriendly. Facial expression and response show it all. Room are great though.

Rooms are updated. Service is Great

I was not able to switch hotels

Staff very nice and attentive

Water pressure in shower is very weak Takes forever to take a shower Also room service only bring some stuff limited menu

Firstly, staff made the stay above five stars very clean easy to navigate. Food was delicious. Easy to find the restaurants. The pools are very clean. The beach was very clean. The towel service was easy to locate. Everything was easy to find. We felt very relaxed there, me and my wife enjoyed our stay over the three days that we were there And we would definitely recommend coming back here and would even consider coming back here ourselves. Thanks to the RIU Aquarelle for making our stay so wonderful.

Everything was good. My daughters enjoyed themselves10 & 17. We met a lot of friendly people. My only complaint. When we arrived our room wasn’t ready. Check in time is 3:00pm we didn’t get a room until 4:30. Also for it to be Jamaica they didn’t play a lot of Jamaican music

The staff was so rude. They clearly treated guests differently depending on race and it was painfully obvious. The resort way over served guests who were overly intoxicated even though it is a family resort. I would not return to this resort. The location is very inconvenient to any other activity in Jamaica.

First time in Jamaica and it was a beautiful experience!

Eleven of us stayed at the Riu Aquarelle for 4 nights for a family vacation. The pros: Staff was very friendly, rooms were clean and comfortable. The maid service was great as well as the mini bar service. The splash pad was great for the little kids ages 1-7. The Italian Restaurant was good. The breakfast buffet was good. Be careful on the big slides at the water park. My son got a deep bruise on his heel; so keep your feet up. The entertainment at the family pool every afternoon was fun. Now the cons: The beach was not great. It was windy and red flag every day we were there, so no water sports. When you enter the water, it is very rocky and one in our group stepped on a sea urchin so be careful. The food at all the restaurants was mediocre with the exception of the Italian one, which was better. Group reservations were terrible, They never even answered my message from Wednesday morning about a group reservation for Thursday night. The Cappachino bar doesn’t open until 10am, which is crazy! The Elevators are overcrowded and hard to catch at times. The other thing is that the wine is not very good, and even at the nice restaurants there is no opportunity to purchase better bottles. In addition, at the Steakhouse restaurant, we were only allowed to order one side each. That’s not what I would consider “all-inclusive.” My husband ordered his ribeye medium rare and it came out well done. We’ve been to Jamaica 13 times. This was our first & last time at a Riu.