IBB Hotel Palazzo Bettina Malta

Nice location in quiet Birgu Close to the ferry to Valleta Nice bed and shower pressure Good breakfast Polite staff

In the Deluxe room there’s only one window which is the terrace’s door, facing the internal patio. That means that there are two options: 1) you leave the terrace door open and can hear all the noise coming from the patio or 2) you close the terrace door and then there’s no air circulation. Regarding breakfast I don’t understand why it’s only a la carte, a better option would be to have a table with cold cuts, cheese, cereal, tea, juice, etc, and have only hot dishes (eg. eggs, pancakes, etc) to order. It took a long time to be served breakfast which I don’t blame the staff because the hotel should hire more people to help with the service not make the receptionist double down as a waiter/waitress too. We were not in a rush but it bothered me a bit how long we needed to wait for the breakfast to be served.

Everything. Location close to everything, gondolas, ferry, bus tours, town square, restaurants and a short drive from the airport. Amazingly helpful staff, (particularly Dora). Ambience and history, beautiful quiet rooms. Historic, beautiful view from the pool area where you could enjoy watching the sunset.

The staff were incredibly friendly and helpful but being a small hotel there was just one person which isn’t ideal at busy periods. The breakfasts were great but there isn’t a restaurant any other time of the day. I ate at their sister hotel which was fantastic, top quality food at great prizes and there are lots of restaurants close by.

Beautiful property with a spectacular location.

Our check-in was less than friendly and the older gentleman at the front desk was rude and difficult. I had changed to this hotel while we were traveling in Italy because we had already stayed in Valletta while in Malta the previous week and decided to stay in Birgu on our return trip in order to see the other side of the harbor. I booked three rooms, each with one large sized bed. I didn’t pay much attention to the number of adults I added in each room booking because there would be no more than 2 adults per room. One room would only have one adult. Our flight was delayed and we arrived later than originally planned, not late in the evening, just later than anticipated. As soon as I gave my name for the reservation the desk clerk curtly asked “How many people do you have?”. I replied 5… he said “I have you down for 3 people”. I said we have three rooms but there are five of us. He was very upset by this and said “well that’s a problem”. I asked if it was an issue because the rooms were too small or if we would have to pay more or what was the concerning issue? He curtly responded “YES, it’s going to cost you more!”. I asked how much and he said he didn’t know yet but acted very upset. I asked if he couldn’t accommodate us or should look for another hotel and he didn’t answer and kept clicking on the computer for another 3-5 minutes. He finally stated the other two people in our party could not take advantage of the breakfast plan, which I informed him none of us each breakfast, so it wouldn’t be an issue. He repeated twice that if they did eat the breakfast we would have to pay extra. Twice I informed he we would not be eating the breakfast. He then informed us he did not have enough towels for us in the two rooms where two adults would be staying, because I only put down one adult in each room. He seemed very irritated by this. After 15 minutes of clicking on the computer and checking in passports and signing the paperwork, he showed us to our rooms.

Staff, location, rooftop terrace

Perfect location near gondolas and restaurants. It had comfortable beds, very good shower, friendly and helpful staff. The room terrace was a great space to spend the last couple of hours of the day in the sunshine.

We would have preferred some elements of a buffet breakfast (e.g. fruit, cereal, bread, coffee). Cooking and assembling everything from scratch just takes a bit too long when you are keen to get out for the day.

The layout of the room. The view was wonderful. Staff very helpful.