Zenao Appart'hôtels Montreuil

Ras

Superbe accueille! Appartement conforme au photo, propre et chaleureux. Rapport qualité top!

Hormis un souci à l'arrivée avec le code d'accès, rien à redire : calme, restaurants, commerces et transports à proximité, personnel aimable et disponible.

It was very good value but very hard to find. Signage was very poor.

If I were you, I'd think twice booking this place. The room/apartments are OK. But the communication, check-in and the reception staff leaves a lot to be desired. Once you arrived at the location, you'll find no sign of Zenao Appart'hôtels, and you'd wonder am I at the right location? In fact they go by Stella Apartments, and that's the one you'd need to press for. If you are checking in after 8pm, then you'd have to wait at least an hour for an rude person to arrive, they'll take 40 Euros off you for late check in and throw a bunch of keys towards you. After that good luck with finding the apartment in the maize. Overall, we had a terrible experience staying at this place, and I were you, I'll look elsewhere. And yes, Hotel.com were not of much help either when contacted regarding the issues we faced during our stay.

Accueil très désagréable et on vous demande 40 euros de penalité si vous arrivez après 20h!

Ras

Disappointing Customer Service and Lack of Amenities I had high hopes for my stay at Zenao Appart'hôtels Montreuil, especially considering its convenient location. However, my experience has been far from pleasant. Upon checking in, I requested extra towels from the staff, only to be bluntly told "no" by the receptionist. This kind of unaccommodating attitude is unacceptable, especially when staying at a hotel. Additionally, there is no air conditioning in the apartment, which made my stay uncomfortable, particularly in warmer weather. This lack of basic amenities and poor customer service has overshadowed any potential positives. For my fellow Americans and any travelers who value comfort and good customer service, I strongly recommend finding alternative accommodations. It's disappointing to see such a lack of hospitality and consideration for guests. Stay away and save yourself the trouble.

Bien situé très propre

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