The Lennox Abode

Clean room, shops near by. Nice place

Friendly recepetionist. Open and honest communication

This property’s apartment on the eighth floor, that I stayed in was horribly filthy! Couch was dirty and stained. The bedrooms mattresses felt worse than a prison bed! I was harassed for one hundred and fifty cedis by the agent for a towel that felt like sandpaper but chewed gum was stuck to the closet and wasn’t cleaned until two days before the end of our stay, despite the numerous complaints to the agent, yuck! There were ants everywhere in both bathrooms, coming out of the drains and all! No outlets in the second bedroom. My facial recognition to gain access into the property stopped working after three days after checking in. When brought to the reception’s attention, instead of asking what apartment was I staying in to check the system, her response was have you extended your stay. Check out day was disappointing! The agent was not available to help with luggage as he did when we checked in. When I called to inquire about help, he responded by saying he was working and sarcastically asked me if I wanted him to stop working to come help. Poor customer service and professionalism! This hotel is overhyped and I personally will never stay here again! Total scam! Oh, the pool is beautiful!

Property itself was ok, but room was dirty… my first encounter when I went to my room to a roach on paper towels

I booked and paid for a 1 bedroom executive room which includes a separate living room area . After waiting a while to be serviced i was then given a suite which did not have a separate living room . I was then told what i booked for is not available and they couldnt ensure a refund . So i was then moved to another apartment which was 20 minutes away . There was no care or compassion , and it seems to be a norm . I nade a second booking and same incident arised

I need my money back. I booked Lennox but they checked me into embassy gardens. AC was not working. Room was dirty. Bed had finger prints all over. As if someone cleaned his hands on headboard. Iron board was broken. I called agent but nothing was done. Although I paid for 3nights, I had to check out the next day.

We had booked to stay at this property arrived and the local team hadn’t accepted our booking from Expedia. They moved us to another place of which took over 2 hours.

I booked to stay in the Lennox Abode before my flight home from Accra airport and when we arrived we were told that there was no room for us. I don’t know if this is the fault of the hotel or the agent but it was not satisfactory. We had to get a taxi to Embassy Gardens hotel and stay there instead.It was a lovely place and we had a nice time when we arrived but it was not okay having to get an Uber late at night in an area we are not familiar with.

It was great