Luxury Hotel Riva - Budva

So when we arrived there was no actual parking near the hotel despite it being listed as an amenity, you have to just park in the public car park if you can find space which is down the road a way and very expensive. The hotel is barely that to be honest, there was a small reception but no receptionist and we were eventually given the keys to our room by a cleaner. The actual room was still under construction with plug sockets and light fittings missing. We booked one of the bigger rooms with a sink and hob but there were no actual cooking utensils etc and the extractor fan hadn't been fitted so was just loose with all the wiring exposed. The breakfast is in a separate restaurant where we were given a dirty laminated card to select from and everyone in the restaurant smoked heavily until we eventually gave up and just paid for breakfast elsewhere. Very different to the description and I would not recommend staying here. The beach pictured is a 20 minute walk from the hotel, just fyi.

There is nothing luxury about this hotel. They are not on the beach. There is no beach. They are on a marina. There are no chairs or umbrellas at the hotel. There is no view of the beach. The showerhead didn’t work. Filthy towels from prior guests under the cabinet in the bathroom. Stains in the rug. Nothing was true from the ad. Do not stay here.

This seems to be a relatively new hotel, as there were signs of recent updates. The staff were welcoming and friendly, and the location couldn’t be better—everything was within walking distance, and it’s right next to the Old Town. The hotel itself was clean and well-presented. The only drawback was the bathroom: the shower didn’t drain properly, which caused flooding. While the staff were quick to help by coming to mop up, it did take away slightly from the overall experience. Also breakfast starts very late and when going on excursions not able to eat. Not a varied menu.

Top location

On arrival we asked about the beach loungers & towels - advertised in the hotel listing page on Hotels.com and were advised "there are none" this was one of the main reasons we chose this hotel as we knew prior that this is a large expense (50euro per day). Despite booking a beachfront room we were put in a room at the back of the hotel, above the neighbouring restaurants cellar and bin area and have been awoken by their beer delivery and bin collections at 8am. The morning after our first nights stay we advised reception that the bedside lights were not working neither was the standalone lamp in the room, we were advised someone would take a look at this, second morning we advised again that this still hadn't been rectified and also made aware the towel radiator in the bathroom wasn't working so our wet swimwear we had placed on it the night prior hadn't dried. Today on morning three we have ran out of toilet paper - despite housekeeping entering the room each day to ‘make’ the bed (questionably!! See attached image) this has not been replenished. I also questioned why the lights and radiator towel had not yet been fixed and was advised - "they just don't work". It has been far from 'luxury' and the reception staff have not addressed any concerns raised, it has felt more like we are inconveniencing them every time we have made them aware of an issue - none of which have been resolved. Considering we paid £672.15 these are basic needs that should have been met

Great location! Guy who checked us in was super friendly but it felt like staff weren't that present. No fridge in the room which was frustrating. Breakfast was vouchers for the place next door which was awful and we ended up paying for breakfast elsewhere. Clean towels everyday but sheets weren't changed. Ordinarily this wouldn't bother me but my partner had been ill halfway through the trip and sweated through them. I'd have flagged it with someone but staff members were sparse. However I'd come back.

This property is quite interesting. Its main door is a side door that looks like a staff entrance next to burger king. Which there is no elevators so gotta carry luggage up stairs. There is a huge parking lot in front but you can NOT use. Its for locals only. Had to spend 20 minutes looking for parking. All other parking lots were packed. The room itself was spacious, and extremely clean. The bathroom was really amazing in its space and design. There is no included breakfast. Its 8 euros for a downstairs restaurant. Also for a "beach front" its quite questionable as there is a boat parking dock in front, so wouldnt call that a beach front exactly. Overall good stay, but wouldn't come back as it wasn't as advertised.

Great stay!

Service

Good location but very misleading in terms of parking. Led to believe parking was provided but it is in a public car park costing 40 euro overnight! Also no sunbeds etc as mentioned in advert were offered or available. Hotel is at the rear of bar Riva and is a small entrance leading to about 9 rooms, next to a Burger King! Room itself is large with good bathroom and comfy bed. Close to the Old Town and bars